Customer Support Specialist (E-commerce & Dropshipping) | 20-30 hrs/week

- How to Apply (Required)
Please fill out this short form:
--- >Upgrade to see actual info

We only review completed applications.

- Responsibilities
Respond to customer inquiries via email/helpdesk tools

Update and optimize response templates

Communicate with suppliers to resolve order issues

Track and improve support KPIs (response time, satisfaction, etc.)

Spot recurring issues and help prevent them

(Optional) Assist in onboarding or managing future CS agents

- Requirements
Proven experience in e-commerce customer support (dropshipping is a plus)

Familiar with tools like Gorgias, Zendesk, or Shopify Inbox

Excellent written English

Strong attention to detail and ownership mindset

Bonus: Experience managing or training support teams

Bonus: Familiarity with AI or automation tools in support

- Details
Part-time: 20–30 hours/week

Flexible hours (as long as you’re responsive)

Long-term role with growth potential

If you’re experienced, communicative, and ready to own the CS process — we’d love to hear from you.

--- > Apply here via the formUpgrade to see actual info

Feel free to add any additional info or even a Loom video (Bonus Points!)