Level 2 Help Desk Support Tech

About Us
wedoIT is a fast-growing MSP serving Chicagoland and beyond. We need a results-driven Level 2 Help Desk Support Tech with MSP experience, strong troubleshooting skills, and a passion for technology and customer service.
Key Responsibilities
• Provide Level 2 support: efficiently handle calls, tickets, emails; escalate to Level 3 when needed
• Remotely manage client networks, monitor performance, and address issues proactively
• Support servers, desktops, laptops, printers, smartphones, and other hardware
• Manage software licenses, warranties, patches, and security updates
• Configure and maintain backup/disaster recovery solutions (Datto BCDR)
• Create and update documentation (IT Glue)
• Deliver top-notch customer service, communicating technical issues clearly
• Stay current with IT trends and security practices
Required Skills & Experience
• 2–3 years’ MSP experience
• Proficient with Autotask, Datto RMM, IT Glue, Datto BCDR, ScreenConnect, Auvik, vPentest, Bullphish ID, Darkweb ID, and Microsoft 365
• Knowledge of VLAN, VPN, WAN, LAN, virtualization (Hyper-V/VMware), and firewalls (Fortinet/Cisco)
• Familiarity with Active Directory, Group Policy, backup solutions, VOIP, and PSA/RMM tools
• Strong communication, organization, and troubleshooting skills
• Highly proficient in speaking, reading, writing, and communicating in American English

Schedule & Location
• Monday–Friday, 8 AM–5 PM Central Time
• Remote only, business is headquartered in Schaumburg, IL
Equal Opportunity
wedoIT is an Equal Opportunity Employer, committed to providing a discrimination-free work environment. If you’re passionate about technology, thrive under minimal supervision, and excel at solving complex problems, we’d love to hear from you!