Customer Support

Customer Support Representative – E-commerce (Dropshipping Store)

Our fast-growing women’s fashion dropshipping store is on a mission to reach 7 figures this year! We are looking for a female Customer Support Representative who is bilingual (English/Spanish) to join our team and provide excellent customer service.

### Responsibilities:
- Respond to customer inquiries via email mainly.
- Handle order issues, refunds, and returns using Shopify.
- Communicate effectively with team members to resolve customer concerns.
- Maintain a positive and professional attitude when dealing with customers.
- Provide timely and accurate information to customers regarding their orders.

### Requirements:
- Female candidate (since our store specializes in women’s fashion).
- Fluent in both English and Spanish (written and spoken).
- Previous experience in online customer support.
- Experience working with Shopify (order resolutions, refunds, and partial refunds).
- Strong communication skills and ability to collaborate with the team to resolve issues.
- Patience and problem-solving skills to handle customer concerns efficiently.
- Availability of 6-8 hours per day, 5-6 days a week.
- Willingness to learn and adapt to new processes and guidelines.

If you do not meet these requirements, please do not apply.

If you are interested in this position, please answer the following questions in your application:
1. Do you have prior experience in online customer support?
2. Do you have experience working with Shopify?
3. Are you comfortable communicating with team members to resolve issues?
4. Are you a patient person?
5. Do you have availability for 6-8 hours per day, 5-6 days a week?
6. Are you fluent in both English and Spanish?

We are looking for a dedicated and motivated individual who is eager to contribute to our team’s success. If you meet the requirements and are ready to grow with us, apply now! ????