Community Manager

We’re looking for a dynamic, self-driven Community Manager to join our team and manage multiple online communities on behalf of our clients. This role is ideal for someone who thrives on connecting people, fostering meaningful engagement, and crafting an intentional member experience from onboarding to active participation.

Responsibilities
Community Engagement:

Monitor and respond to comments, questions, and DMs in community platforms (e.g., Circle, Kajabi, Facebook Groups).

Spark and guide conversation threads around key topics aligned with the client’s brand.

Highlight member wins, encourage introductions, and recognize active participants.

Content Execution:

Create and schedule posts (e.g., weekly check-ins, mindset prompts, event reminders, knowledge shares) using pre-approved templates and content calendars.

Collaborate with clients to align messaging with current business goals and campaigns.

Event Coordination & Support:

Promote and support virtual events like webinars, live trainings, and networking challenges.

Serve as the liaison for members before and after events, sharing replays, resources, and follow-up tasks.

Onboarding & Retention:

Welcome new members with onboarding messages and orientation guides.

Track member progress, provide support where needed, and recommend ways to increase retention.

Reporting & Feedback:

Deliver weekly updates to clients on member activity, engagement metrics, and community health.

Provide insights and recommendations for optimizing engagement and growth.

Qualifications
2+ years experience in community management, social media, or client success

Familiarity with digital platforms (Circle, Kajabi, Facebook Groups, Zoom, Google Workspace)

Excellent written communication and customer service skills

Highly organized, proactive, and able to manage multiple client communities simultaneously

Passion for supporting thought leaders and helping members feel seen, supported, and successful

Nice-to-Have
Experience with email marketing platforms (Mailchimp, ConvertKit, etc.)

Knowledge of industries like real estate, coaching, notary, or public speaking