Virtual Assistant - Order Processing, Administrative Support & Brand Visibility

Join Our Team & Help Streamline Operations While Enhancing Our Brand!

We are Brand House Promotions, a leading provider of custom promotional products and apparel. We specialize in helping businesses, organizations, and individuals create personalized merchandise that strengthens their brand identity. Our e-commerce store Upgrade to see actual info integrates with InkSoft, QuickBooks, and major suppliers like SanMar, AlphaBroder, and SSActivewear to ensure a seamless ordering experience.

We are looking for a highly organized Virtual Assistant to help optimize our order processing system, improve client satisfaction, and enhance our brand presence through social media and digital marketing. If you are detail-oriented, tech-savvy, and great at managing workflows, this role is for you!

Training provided for starters!

Job Responsibilities:

Order Processing & Coordination:

Manage product orders from suppliers like SanMar, AlphaBroder, and SSActivewear.
Track orders using Google Sheets or project management tools to ensure timely delivery.
Work with suppliers to confirm product availability, customization options, and specifications.
Ensure accurate invoicing and order management using QuickBooks & InkSoft.
Support the pricing and quoting process, ensuring efficiency and accuracy in cost calculations.

Administrative & Documentation Tasks:

Create and maintain Standard Operating Procedures (SOPs) to improve workflow efficiency.
Document the order fulfillment process to help streamline operations and reduce errors.
Develop a structured follow-up system to enhance customer satisfaction and collect feedback.
Assist in organizing pricing structures, VIP client discounts, and supplier details.
Help improve internal communication by tracking ongoing client interactions and follow-ups.

Brand Visibility & Social Media Management:

Manage and grow our brand presence across Facebook and Instagram.
Create engaging content (graphics, captions, and posts) to increase audience engagement.
Schedule, post, and monitor social media interactions to boost visibility.
Assist in developing email campaigns, promotions, and digital marketing strategies.
Track analytics and optimize digital marketing efforts to enhance brand awareness.

Website & E-Commerce Support:

Assist in managing and improving our e-commerce system on InkSoft.
Support the transition to a Shopify-based website to streamline customer ordering.

Who We’re Looking For:

- Highly organized and detail-oriented with experience in admin support, order processing, and branding.
- Proficient in Google Sheets, Excel, and workflow documentation.
- Strong communication skills to coordinate with suppliers and clients.
- Experience with QuickBooks, InkSoft, and order management tools is a plus.
- Ability to document and optimize processes for greater efficiency.
- Familiarity with SanMar, AlphaBroder, SSActivewear, and Shopify (preferred but not required).
- Social media management experience (Facebook, Instagram, content creation, analytics tracking).

Training provided for starters!

- Why Join Us?
- Competitive pay with growth opportunities
- Remote work with a flexible schedule
- Training provided for starters
- Be part of a fast-growing company improving order processing & brand presence
- Learn more about us at Upgrade to see actual info

How to Apply:

- Send your resume and a short introduction about your experience in admin support, order processing, and branding.
- Share an example of how you’ve improved an administrative process, social media presence, or client communication in the past.

Apply now and help us streamline operations & enhance brand visibility!