Customer Service Representative (CSR)

Company Overview:
At The Fulfillment Lab, we are a leading fulfillment center providing warehousing, shipping, and order management services for our clients. Our goal is to ensure smooth and efficient logistics to help businesses grow and deliver high-quality service to their customers. We are looking for a detail-oriented, reliable, and customer-focused individual to join our team as an Entry-Level Customer Service Representative. If you're eager to start your career in customer service and enjoy supporting clients with their shipments, we want to hear from you!

Job Description:
As a full-time Entry-Level Customer Service Representative at The Fulfillment Lab, you will assist customers via email with inquiries related to their shipments and orders. You will be responsible for providing accurate updates on the status of their shipments and helping with any concerns related to their orders. This is a great opportunity to gain valuable experience while working remotely in the logistics and fulfillment industry.

Key Responsibilities:

Respond to customer inquiries via email related to shipments, orders, and product information
Provide accurate information about order status, shipment tracking, and fulfillment timelines
Assist customers with tracking their shipments and resolving any issues related to delivery
Help customers with order discrepancies or changes, coordinating with internal teams to resolve issues
Maintain accurate records of customer interactions and shipment details
Collaborate with warehouse and fulfillment teams to ensure smooth and timely order processing
Stay up-to-date with fulfillment processes to provide informed and accurate responses

Qualifications:

Excellent written communication skills
Strong attention to detail and ability to handle multiple tasks
Ability to work well independently and as part of a remote team
Positive attitude with a passion for helping others
Prior customer service experience is a plus but not required
Basic computer skills (Microsoft Office or similar software)
Reliable internet connection and a suitable remote work setup

Send us your resume!