Chat Support Agent (eCommerce Experience Preferred)

Are you quick, detail-oriented, and great at helping customers navigate online shopping? We’re looking for a fast and efficient chat support agent to assist customers in real time, troubleshoot issues, and provide a seamless shopping experience.

About LiveRecover

At LiveRecover, we transform how e-commerce brands connect with their customers through timely, human-powered SMS conversations. Our mission is to recover abandoned carts and nurture genuine customer relationships, turning hesitation into engagement and fostering lasting loyalty. By prioritizing authentic interactions over automated responses, we create valuable experiences that boost revenue and customer satisfaction. We are venture-backed and trusted by brands generating over $2 billion in GMV.

Our Culture

Our culture is the heartbeat of our company, guiding every aspect of our work:

- Global & Remote: Our fully remote, tight-knit team of fewer than 20 spans the globe, blending diverse perspectives and creative energy into every project.
- Founder Mentality: Every teaUpgrade to see actual infomber operates in "founder mode," driving innovation, taking initiative, and stepping up as leaders from day one.
- Human Connection First: We deeply value genuine relationships, shaping how we collaborate, communicate, and succeed together.
- Empowered Ownership: TeaUpgrade to see actual infombers are encouraged to make decisions, experiment boldly, and lead initiatives without bureaucratic hurdles.
- Open Communication: We prioritize direct, meaningful dialogue over endless meetings, enabling efficient collaboration and building strong community bonds.
- Continuous Learning & Growth: We actively support professional and personal development, welcoming fresh ideas and empowering you to lead positive changes.

If you're passionate about making a real impact in an environment that values trust, growth, and genuine connections, LiveRecover is the ideal place to advance your career. Here, every day brings new challenges, opportunities, and the satisfaction of contributing meaningfully.

What You’ll Do

- Respond quickly and accurately to customer inquiries via chat/SMS
- Troubleshoot checkout issues, order concerns, and returns
- Offer helpful product suggestions based on customer needs
- Work across multiple eCommerce brands with different policies
- Manage multiple conversations while maintaining a friendly and professional tone

What You Bring

- Strong written communication skills with a customer-first mindset
- Ability to handle multiple chats efficiently without sacrificing quality
- Familiarity with eCommerce platforms and online shopping behavior
- Availability for EST hours and weekend shifts preferred

Bonus If You Have

- Experience with Shopify, Front App, or other customer support tools
- Background in customer service, sales, troubleshooting, or eCommerce
- A proactive approach to problem-solving and helping customers

How to Apply

Fill out all the information required in this form: Upgrade to see actual info

Just a heads up! The form requires you to:

1. Prepare a 2-minute introduction video.
2. Take an English, internet speed and typing test.
3. Answer some scenario questions

Once you’ve submitted the form, we’ll review your application and be in touch with the next steps, if you qualify! We believe in transparency so here’s a brief outline of what comes next in our hiring process:

1. Research Skills Test
2. Interview
3. Mock Chat Assessment

Once hired, you will be paid $25 for successfully completing all the steps in our hiring process. Onboarding is followed by a comprehensive training to get you ready for our platform and to answer customer queries effectively!

If this sounds like a great fit, apply now and join our team!