Phone Customer Service VA for USA working hours

This is an opportunity to work for a small family owned American company. We currently have a team of about 10 employees based in the Philippines.

We are seeking a Virtual Assistant for Customer Service to join our team! This is a remote position that requires working during USA Central Time hours: 9:00 AM to 5:00 PM CT, 5 days a week. You will be expected to work 40 hours per week based on your assigned schedule.

In addition to handling customer service tasks, you may be assigned additional responsibilities during slower periods.

Responsibilities:
• Answering inbound phone calls
• Responding to customer inquiries via online chat
• Data validation tasks
• Shopify data entry and updates

Required Qualifications:
• Detail-oriented (This is the most important qualification!)
• Clear, professional American accent
• Strong, pleasant telephone speaking voice
• Highly organized and reliable

Application Instructions:

To be considered, you must apply through our application portal:
Upgrade to see actual info/pages/hiring-1

Your application should include:
• A video or audio recording introducing yourself and sharing your experience.
• In your recording, please describe a specific task you’ve worked on that required great attention to detail.

Additional Information:
• Pay: Bi-weekly via Upgrade to see actual info, based on actual hours worked
• Hours Tracking: All hours tracked and verified using Upgrade to see actual info