Customer Service Representative Fashion Drop-shipping Store

Who We Are:
We are a fast-growing dropshipping company managing multiple clothing e-commerce stores across Europe. Our goal is to provide top-tier customer service and a seamless shopping experience for our customers.

Who We Are Looking For:
We are seeking an experienced Dropshipping Customer Support Representative with at least 2 years of experience in the dropshipping/e-commerce industry and prior knowledge of Shopify. You will play a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and managing post-purchase support via email.

Responsibilities:
Respond to customer inquiries and resolve issues via email.

Manage order cancellations, refunds, and partial refunds.

Coordinate with suppliers and logistics teams to ensure smooth order fulfillment.

Resend products to customers when necessary.

Maintain accurate records of customer interactions and resolutions.


Requirements:
Minimum 2 years of experience in dropshipping customer support.

Prior experience using Shopify and helpdesk tools.

Strong problem-solving skills with a proactive and customer-centric mindset.

Excellent written communication skills and attention to detail.

Ability to work independently, prioritize tasks effectively, and maintain professionalism.


What We Offer:
Fully remote position – work from anywhere.

Flexible working hours – set your own schedule.

A dynamic and growing work environment.

Respond with your past experience that would relate most to what we do.
And your phone number so we can contact you through whatsapp