Phone Support / Pre-Sales Specialist

We’re looking for a confident, professional communicator who can speak clearly and help potential customers get the answers they need — before they even know what to ask! If you have excellent English and love helping people, this could be the perfect fit.

What You'll Do:

Handle all incoming phone calls from potential clients using Skype (or similar VoIP).

Manage live chats on our website and promptly respond to inquiries.

Answer pre-sale questions about our products and services (training provided).

Respond to comments under social media/creative ads, driving engagement and trust.

Work closely with our internal Post Sales team to bridge communication between pre-sales and post-sales.

Maintain a professional, friendly tone that reflects our brand in every interaction.

Hours & Structure:
Monday – Friday
PartUpgrade to see actual info Full-Time / Flexible
You’ll be “on stand-by” during shift hours and expected to respond quickly when a call or chat comes in.

Estimated 0–6 calls per day, depending on volume.

Daily collaboration with the internal team.

What We're Looking For:
Exceptional English skills – both spoken and written.

Neutral or light accent is highly preferred.

Previous experience in customer service, sales support, or phone handling.

Confident on the phone – friendly, professional, and able to handle basic sales conversations.

Proactive, reliable, and able to work independently.

Comfortable using tools like Skype, and Basecamp (or quick to learn).

Stable internet connection and quiet work environment for taking calls.

About Us:
Newstate Branding Co. helps brands stand out through premium event displays and custom branded products. We’re fast-moving, faith-driven, and care deeply about serving our clients with excellence.

How to Apply:
Please send the following:
- A short intro video (1–2 min) introducing yourself and showcasing your spoken English.
- Your resume.
- A brief paragraph on why you believe you’re a great fit for this role.