Concierge / Customer Success / Setter

???? Job Title: Concierge / Customer Success / Setter
???? Location: Remote
???? Company: Upgrade to see actual info

About Upgrade to see actual info
Upgrade to see actual info is the go-to platform for connecting companies with top-tier remote sales professionals. Our mission is to help businesses grow by matching them with highly capable, motivated, and proven sales reps. As our brand continues to grow, we’re looking for someone who thrives in a fast-paced environment and loves being the bridge between great companies and incredible talent.

About the Role
We're hiring a Concierge / Customer Success / Setter to play a critical front-facing role in our company. This is a hybrid position that blends recruiting, account support, and proactive outreach to drive platform adoption and client success. You will be focused on communication with sales reps and the talents on the Upgrade to see actual info platform.

This role is perfect for someone who is resourceful, highly intelligent, fast-acting, and relentlessly focused on creating solutions. You’ll be expected to deliver value fast — because at Upgrade to see actual info, speed = trust, and trust builds our brand.

Key Responsibilities
? Outbound Recruiting

+ Actively source remote sales talent using social media (Facebook, LinkedIn, IG, etc.) and modern tools
+ Initiate cold outreach and conversations to engage potential reps
+ Build relationships with reps who aren’t responding to ads or traditional funnels

? Concierge / Customer Success

+ Serve as the welcoming face of Upgrade to see actual info for new users
+ Provide ongoing support, success check-ins, and account updates for our clients
+ Track client wins and progress, turning them into clear reports and proof of performance
+ Maintain communication with clients through email, platforUpgrade to see actual infossaging, and social DMs

? Appointment Setting & DM Management

+ Rapidly respond to inbound DMs and inquiries from reps and companies
+ Set qualified appointments for our team when needed
+ Keep communication crisp, friendly, and highly responsive

*Tools You’ll Use (and Should Be Comfortable With)*

- Google Workspace (Docs, Sheets, Gmail)
- Social platforms: Facebook, LinkedIn, Instagram
- CRM systems like GoHighLevel (GHL) or similar
- Slack, Loom, and project tools Upgrade to see actual info
- AI tools (ChatGPT, Jasper, etc.) to assist with copywriting and follow-up

*Who You Are*

- Fast and Sharp: You don’t wait around — you move quickly and solve problems before they escalate.
- Emotionally Intelligent: You know how to read the room, build rapport, and make people feel heard.
- Tech-Savvy: You know how to navigate digital tools and platforms without friction.
- Organized and Reliable: You follow through on what you say, track tasks, and keep clients in the loop.
- Solution-Oriented: You don’t complain — you look for answers.

*Ideal Background*

- 3 years of experience in customer success, account management, or sales/recruiting
- Experience working with CRMs and handling inbound and outbound communication
- Strong written and verbal communication skills
- Background in remote work or virtual customer-facing roles is a plus
- Recruiting experience is highly preferred

*What You Get*

???? 100% Remote role
???? Impact — you’ll be on the front lines of helping people land dream jobs and companies find top reps
???? Growth — we’re scaling fast, and so will your role
???? Direct access to leadership and the ability to influence company direction
???? A role where you’ll never stop learning and improving

Interested?

Send your resume and a short intro video (60–90 seconds) explaining why you’d crush this role to Upgrade to see actual info please use the subject line "Porcupine."