Credit Repair Account Manager (Virtual Assistant Role)

EquiFix is a premier credit repair and business funding company dedicated to helping clients achieve financial success. We specialize in credit enhancement, business funding, and financial consulting—empowering our clients with access to life-changing financial opportunities.

We're growing fast and looking for a Credit Repair Account Manager to join our team! If you're organized, detail-oriented, and experienced in credit repair and customer support, this is your opportunity to grow with a mission-driven company.

What You'll Do (Responsibilities):
Act as the primary point of contact for a portfolio of credit repair and funding clients (30–50 clients max).

Provide top-tier customer service through calls, emails, and messages—ensuring clients feel supported and informed.

Call credit bureaus (Experian, Equifax, TransUnion) on behalf of clients to help expedite dispute processes.

Manage client updates and timelines using DisputeFox CRM and follow company workflows.

Assist clients in gathering required documents and completing onboarding efficiently.

Track client disputes and progress using Google Sheets/Excel, keeping records accurate and up to date.

Identify any client roadblocks and escalate issues to the appropriate department.

Ensure weekly communication with all assigned clients and proactive updates on dispute/funding status.

Maintain the highest level of professionalism, confidentiality, and care when handling sensitive information.

What We’re Looking For (Qualifications):
1+ years of credit repair or customer service experience

Familiarity with DisputeFox CRM (or similar credit repair systems)

Comfortable calling credit bureaus and navigating their dispute processes

Strong customer communication and problem-solving skills

Highly organized and detail-oriented, with experience managing multiple client cases

Proficiency with Google Sheets / Excel for tracking, reporting, and updates

Ability to work independently, manage time effectively, and hit KPIs

A positive attitude, team spirit, and genuine desire to help clients succeed

???? Client Load Expectations:
Each Account Manager will manage up to 30–50 active clients depending on complexity, supported by automation tools and internal workflows. The ideal candidate is efficient, tech-savvy, and thrives on clear communication and structured systems.