Guest & Property Support Coordinator (PIHH 24032025)

About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About the Role
We are looking for a detail-oriented and highly organized Guest & Property Support Coordinator to join our team. In this role, you will support the daily operations of our property management business by handling guest and owner communications, coordinating maintenance and cleaning services, processing payments, and ensuring seamless onboarding and offboarding of properties. You will work closely with our management team, utilizing Homhero for booking management and RMS for accounting, along with the standard suite of office products.

If you have experience in property management, short-term rentals, or hospitality and are skilled in handling customer service and administrative tasks in a virtual setting, we’d love to hear from you!

Key Responsibilities

Guest Services

Respond to guest messages and inquiries in a timely and professional manner.
Process alteration and cancellation requests as per company policies.
Handle guest payments and ensure accurate record-keeping.
Troubleshoot guest issues, providing solutions and escalating as needed.
Respond to guest reviews and feedback professionally.
File, follow up, and negotiate claims filed against guests, as required.

Owner/Client Services

Respond to owner messages and inquiries promptly.
Process owner stay requests and ensure proper documentation.
Troubleshoot and resolve issues raised by owners.

Onboarding & Offboarding Services

List properties on Airbnb and other relevant short-term rental platforms.
Complete and maintain property information databases.
Create comprehensive house information guides for guests.
Assist the Client Services/Sales Manager with property offboarding processes.

Maintenance Management

Coordinate and schedule contractors for property repairs and maintenance.
Organize one-off purchases, deliveries, and disposal of broken items (e.g., replacing furniture).
Resolve, update, follow up, and complete tickets related to maintenance concerns.

Cleaning Management

Schedule and coordinate cleaning services as required.
Troubleshoot and resolve issues raised by cleaning staff.
Provide special instructions to cleaners based on guest or owner requests.
Offer coaching and feedback to cleaners for service improvement.

Administrative Services

Assist in creating financial reports and performing data entry (e.g., end-of-month and end-of-financial-year statements).
Manage orders from partner suppliers (e.g., linens, consumables, etc.).
Maintain accuracy of records and property information.
Perform ad-hoc administrative tasks as assigned by the management team.
Filter emails and calls—responding or escalating as appropriate.
Assist the Implementations Manager in setting up new platforms.

Other Responsibilities

Make necessary process suggestions and improvements which can help the team.
Contributes to team effort by accomplishing related results as needed.
Perform other related tasks and duties that may be assigned by the client later on.

About You

Required Skills & Experience

1+ years of experience in property management, hospitality, or a related field.
Familiarity with short-term rental platforms such as Airbnb.
Experience using Homhero and/or RMS (or similar booking/accounting software).
Strong customer service skills with excellent written and verbal communication.
Highly organized with the ability to multitask and manage priorities effectively.
Tech-savvy and proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
Detail-oriented with a problem-solving mindset.
Ability to work independently in a remote setting.

Preferred Experience

Previous experience in a virtual assistant or remote administrative role.
Experience coordinating with vendors, contractors, or housekeeping teams.
Knowledge of financial reporting and data entry for property management.
Experience with Australian short-term rental regulations and best practices.

Buddle Benefits Included

Health insurance

Internet allowance

KPI incentive program

Fortnightly virtual happy hour

Annual group offsites


Finer Details

Schedule: 7am - 4pm PHT, Mon - Fri

Start Date: TO BE AMENDED