Customer Support Specialist

CUSTOMER SUPPORT SPECIALIST (PHONE, CHAT, TICKET)

REMOTE | FULL-TIME | M-F 8AM - 5PM CST (UTC-6)

Are you a *tech-savvy* problem solver with a passion for customer support? Do you have extensive knowledge of supporting customers, resolving issues, and coordinating requests between various teams and support agents while ensuring the customer is updated and catered-to throughout the process? If yes, we have a great opportunity for you! We’re looking for a Customer Support Specialist to join our team and provide exceptional support to our clients.

ABOUT THE COMPANY
Jordan Technology is a small but rapidly expanding Managed Service Provider offering IT, Cybersecurity, and Website Development services to businesses across the United States. We are a 100% remote-based team.

DESCRIPTION
As a Customer Support Specialist, you will manage all aspects of customer, account, and billing support for our customers. You will be the very first point of contact for our customers in need of support. You will handle and/or escalate customer inquiries through phone, email, live chat, and ticketing systems while coordinating with internal teams and vendors to ensure issues are resolved quickly.

RESPONSIBILITIES
• Act as the first point of contact for customer inquiries via phone, chat, and ticketing systems.
• Troubleshoot and resolve all basic account issues related to customer support and billing.
• Provide clear, concise, and helpful communication both in writing and verbally.
• Work with other teams to resolve escalated issues while keeping the customer updated.
• Perform follow-ups, call-backs, scheduling, and reminder updates to customers.
• Provide administrative assistance to staff.

REQUIRED QUALIFICATIONS
• You must be extremely tech-savvy to be considered for this role.
• 2+ years of experience in phone-based customer support.
• Excellent written and spoken English.
• Strong organizational skills, attention to detail, and a positive attitude.
• A reliable internet connection and a quiet workspace.
• Comfort with daily phone and video communications.
• Ability to work independently with proactive communication.

PREFERRED QUALIFICATIONS
• Familiarity with IT, Cybersecurity or Websites.

SKILL-SETS
• Customer Support
• Phone Support
• Email Support
• Live chat Support

COMPENSATION
• Salary: $3-$5/hr
• Currency: USD
• Frequency: Bi-weekly
• Method: Direct Deposit

HIRING PROCESS (Incomplete applications are not considered and will be responded to.)
• Resume & Video Screening
• Management Interview
• Technical Interview
• Decision

TIPS
• Believe in faith!
• Love people and love yourself!
• Be eager to grow and earn more!
• Be proactive - we are looking for future leaders!
• Reach for the skies – there’s no limit!

HOW TO APPLY (Incomplete applications are not considered and will be responded to.)
Send the following three (3) items to Upgrade to see actual info Your Resume/CV.
• A 3-5 minute recorded video of yourself using Upgrade to see actual info explaining your experience in 1) Sales Development, 2) Executive Assistant and 3) Customer Support.
• Your contact information should we need to reach you.

If you're ready to contribute to a thriving team and grow with us, apply today.