VA/ marketing assistant

We are seeking a highly organized, proactive, and customer-focused Virtual Assistant to join our business. This remote position will be responsible for managing daily administrative tasks, handling customer calls and inquiries, booking jobs, managing the company calendar, and contributing to marketing strategies aimed at growing the business. If you are a self-motivated individual with strong communication skills and an interest in contributing to the expansion of a service-based business, we’d love to hear from you.

Key Responsibilities:

Handle Customer Calls & Inquiries: Act as the first point of contact for clients, answering phone calls and emails, addressing inquiries, and providing excellent customer service.
Job Scheduling & Calendar Management: Efficiently book and schedule appointments for plumbing and heating jobs, ensuring optimal use of the technician’s time and minimal disruption to customer schedules.
Manage Day-to-Day Operations: Oversee administrative duties such as maintaining job records, updating job statuses, and managing service requests.
Marketing & Business Growth: Think creatively to help increase business visibility, create marketing campaigns (via social media, email, and other digital channels), and implement strategies to attract new clients and retain existing ones.
Follow-up with Clients: Manage follow-up calls and emails to ensure customer satisfaction, gather feedback, and encourage repeat business.
Data Entry & Record Keeping: Maintain accurate and up-to-date client and job information in our system, ensuring everything is documented and accessible.
Collaborate with the Team: Work closely with the plumbing and heating team to ensure smooth communication and operations between the office and field technicians.
Requirements:

Experience in Customer Service or Administration: Previous experience in a customer-facing or administrative role, preferably in the trades or service industry, is highly desired.
Excellent Communication Skills: Strong verbal and written communication skills are essential, with the ability to manage customer inquiries professionally and clearly.
Organization & Time Management: Exceptional organizational skills with the ability to multitask, manage a busy calendar, and stay on top of various administrative duties.
Tech-Savvy: Proficient with cloud-based software, Microsoft Office, and virtual communication tools. Experience with scheduling and customer management software is a plus.
Marketing Mindset: Basic knowledge of digital marketing, including social media management and content creation, with an eagerness to learn and contribute new ideas for business growth.
Self-Motivated & Independent: Ability to work independently in a remote environment while maintaining a high level of productivity and attention to detail.
Problem-Solving Skills: Ability to think critically and creatively to solve challenges that may arise in managing customer inquiries, job scheduling, and marketing initiatives.
Preferred Qualifications:

Prior experience in a plumbing, heating, or similar trade industry.
Experience with tools like Google Calendar, Trello, or other scheduling and project management software.
Knowledge of SEO and online advertising strategies.
Why Join Us?

Flexible, remote work environment.
Opportunity to contribute to the growth and success of a well-established local business.
Collaborative and supportive team culture.
Competitive salary and growth potential.