Operations Virtual Assistant for Luxury Airbnb Brand

About Us
VIP Stays Knightsbridge is a fast-growing, luxury short-term rental brand based in Central London. In just 18 months, we’ve scaled from one unit to over 15 high-end properties and continue to expand across Knightsbridge and Central London.

FIND US ON INSTAGRAM & DO RESEARCH TO IMPRESS DURING APPLICATION PROCESS

We deliver exceptional guest experiences and maintain a flawless Superhost reputation. Now, we’re seeking an experienced, detail-oriented Virtual Assistant from the Philippines who can take full ownership of backend operations and free the founder to focus entirely on growth.

Who We’re Looking For
You're not just a task-doer. You’re someone who wants to run operations like it’s your own business.

You take pride in efficiency, thrive in high-pressure situations, and are obsessed with delivering 5-star service. You’re proactive, reliable, and ready to step into a high-responsibility role with a premium brand.

Key Responsibilities
???? Guest Management

Reply to guest messages within 1 hour (max)

Daily communication with guests across all platforms

Send pre-arrival instructions and manage check-ins

Handle guest complaints with empathy and urgency

Respond to guest reviews professionally

???? Property Operations

Coordinate with cleaning team via WhatsApp group chat

Oversee linen turnover (Marble Arch & Elephant & Castle hubs)

Confirm bookings, cleaning schedules, and emergency responses

Manage check-in calendars across Airbnb, Booking.com, and Eviivo

???? Listing Optimization

Write unique photo captions for every listing

Regularly update listings across platforms

Monitor occupancy and pricing trends

Adjust daily rates to reduce unsold nights (using Pricelabs)

???? Admin, Invoicing & Reporting

Prepare weekly performance reports (occupancy, reviews, pricing, issues)

Create invoices and track payments

Analyze data in Excel/Google Sheets

Bring ideas to improve processes and guest satisfaction

Tools You’ll Use
Airbnb / Booking.com / Eviivo

WhatsApp (cleaner coordination)

Hospitable / Smartbnb

Pricelabs

Excel / Google Sheets

Zoom (daily check-ins)

ChatGPT (for guest messages, captions, etc.)

Must-Have Requirements
? At least 1 year experience in Airbnb/short-let operations

? Excellent written and spoken English (will be tested)

? Strong organizational skills and attention to detail

? Independent, proactive mindset

? Stable internet and own laptop

? Available for UK time zone overlap

Bonus Points If You Have
Experience using Eviivo or similar PMS

Design eye for listing photo optimization

Background in luxury or hospitality industries

Worked with pricing tools like Pricelabs

Why Join Us?
???? Long-term, stable role with growth opportunities

???? Direct access to the founder

???? In-depth onboarding and SOPs provided

???? Flexibility (with UK hours overlap)

???? Become a core part of an ambitious, scaling brand

To Apply (Read Carefully):
Send an email to [your email here] with the subject:
“Airbnb Rockstar VA – [Your Full Name]”

Include the following:

A short paragraph about your Airbnb/short-let experience

A time you resolved a guest complaint well

Your CV/resume

A response to the following scenario (test task):

“Hi, I just arrived and the property is not clean at all. There’s trash in the bin, the bathroom hasn’t been touched, and I’m honestly really disappointed.”
Write your message to the guest AND explain what steps you’d take internally to fix and prevent this.

??Important Notes:
English will be tested. If you're unsure, please don’t apply.

This is not a freelance gig — this is a serious role.

You will be interviewed over Zoom.

Let me know if you'd like this in a Google Doc or PDF format — and if you want me to post it in top VA job boards or groups for you.






You said:
put it all in one go so i can copy and paste please
ChatGPT said:
Here’s your copy-paste ready Job Description for attracting the perfect Virtual Assistant for VIP Stays Knightsbridge:

???? Operations Virtual Assistant for Luxury Airbnb Brand (Philippines Only)
VIP Stays Knightsbridge – London-Based, High-Growth Short-Term Rental Company

???? About Us
VIP Stays Knightsbridge is a luxury short-term rental brand based in Central London. In just 18 months, we’ve scaled from 1 to over 15 high-end properties and continue to grow rapidly. We’re known for exceptional guest experiences, spotless properties, and consistently holding Superhost status.

We’re now looking for a highly experienced, sharp, and reliable Virtual Assistant from the Philippines to take full ownership of our daily operations and allow the founder to focus on expanding the business.

???? Who We're Looking For
You’re not just a VA. You’re an operations leader in disguise.

You thrive under pressure, know short-term rentals inside out, communicate clearly and quickly, and bring ideas that improve everything around you. You take pride in clean, efficient execution and delivering 5-star guest experiences every time.

???? Responsibilities
???? Guest Management

Respond to guest messages within 1 hour

Send pre-arrival info, manage check-ins, follow-ups

Daily communication with guests

Handle complaints and issue resolution

Reply to guest reviews promptly and professionally

???? Listing & Operations Management

Write photo captions and optimize listings on Airbnb, Booking.com, and Eviivo

Update pricing daily (especially unsold nights) using Pricelabs

Coordinate cleaners via WhatsApp group chats

Track and manage linen drop-offs and pickups (Marble Arch & Elephant and Castle)

???? Admin & Reporting

Weekly reports: occupancy, reviews, pricing, issues

Create and manage invoices

Analyze data using Excel or Google Sheets

Suggest improvements based on data insights

???? Tools We Use
Airbnb / Booking.com / Eviivo

WhatsApp (cleaner coordination)

Hospitable / Smartbnb

Pricelabs

Excel / Google Sheets

Zoom (daily check-ins)

ChatGPT (for communication support, captions, listings)

? Requirements
At least 1 year of experience in Airbnb/short-let operations

Excellent written and spoken English (will be tested)

Super organized and efficient

Proactive and calm under pressure

Can work with UK time zone overlap

Fast internet and a reliable laptop setup

? Bonus If You Have:
Experience with Eviivo or similar PMS

Strong copywriting for listings

Background in luxury service

Proven performance with data tracking and reporting

???? What You Get
Long-term, stable position

Direct access to the founder

Structured onboarding and SOPs

Opportunities to grow with a scaling brand

Flexible hours (with UK time overlap required)

???? How to Apply (Read Carefully)

Email: [Insert Your Email]
Subject: “Airbnb Rockstar VA – [Your Full Name]”

Include:

A short intro about your Airbnb experience

A time you resolved a guest complaint successfully

Your CV or resume

A response to the following test task:

“Hi, I just arrived and the property is not clean at all. There’s trash in the bin, the bathroom hasn’t been touched, and I’m honestly really disappointed.”
Write your response to the guest AND explain what you'd do internally to fix and prevent this.

???? Do Not Apply If:
You don’t have relevant Airbnb/short-let experience

You’re unsure of your English (you will be tested)

You aren’t comfortable with pressure or full responsibility

You’re looking for short-term or part-time freelance gigs

This is your opportunity to be the operational engine behind one of London’s fastest-growing short-let brands. Only serious, skilled professionals will be considered.