Tech VA

If you're a tech-savvy problem solver with strong written communication skills and a customer support background, we may have the right opportunity for you!

We’re hiring a full-time, 100% remote Technical Virtual Assistant (Tech VA).

You’ll be responsible for supporting our team with technical troubleshooting, automations, reporting, and member-related inquiries. This includes managing technical support tickets, reconciling data across platforms, setting up workflows, and ensuring smooth day-to-day operations. You’ll also assist with system maintenance and help optimize our internal processes.
In this role, you'll get to:

? Work remotely from anywhere that suits you
? Have flexibility in your schedule – results matter more than clocking in
? Collaborate with a supportive, close-knit team that values communication and efficiency
? Play a key role in improving business workflows and keeping our operations running smoothly
? Take ownership of various technical and support processes to help drive business success

Our team — minus the CEO, CMO, and Director of Ops — is based in the Philippines. So we're ideally looking for someone either in the Philippines or somewhere similar.
If that sounds like you… Keep reading. ????

About The Role

As the Technical Virtual Assistant (Tech VA), you will be responsible for ensuring the smooth operation of our technical systems, automations, and reporting processes that support the Future Firm Accelerate membership platform.
You will manage data reconciliation, troubleshoot technical issues, and oversee automation workflows to enhance user experience and business efficiency. Additionally, you will support technical setups, content uploads, and key reporting tasks to keep leadership informed.

We are seeking a detail-oriented and tech-savvy individual who can efficiently manage technical operations, optimize workflows, and contribute to the seamless experience of our members.

Why Join Us?

Completely Remote: Work wherever you want, as long as there's a stable internet connection.
-Set Your Own Schedule: Work whenever you want, as long as you show up each day and put in a solid effort.
-Work-Life Balance: We prioritize work-life balance. We take weekends off. And we'll actually encourage you to get the rest you need to perform your best.
-Unlimited Vacation: ... and we actually mean it. We want you to take time off to recharge and reset.
-Meaningful Work: We produce high-quality content and sell a highly valuable product. You'll get to use your technical skills for good. No snake oil here.
-Ability To Grow: If there's a course you want, tell us. If it makes business sense, we'll buy it for you.
-Small Team: We're a small, tight-knit team. You won't be a cog in a machine. Your voice matters here.
-Ongoing Feedback: You'll get regular feedback on your performance, so you can constantly improve.
-Consistent Pay: You'll get paid every 2 weeks. No more searching for clients or going through the feast-or-famine cycle.

What Your Day-to-Day Will Look Like
-Technical Support & Maintenance
-Monitor and troubleshoot platform issues to ensure smooth operation.
-Perform routine system checks to maintain stability, security, and performance.
-Oversee tracking and reporting configurations to ensure accurate data collection.
-Handle and resolve technical support tickets, escalating complex issues as needed.

Reporting & Data Reconciliation
-Generate and update key reports on user activity, cancellations, and financial performance.
-Reconcile data across platforms to ensure accuracy and consistency.
-Track and maintain key business metrics to support decision-making.

Automation & Process Optimization
-Set up and manage automated workflows for marketing and member communications.
-Optimize email sequences and lead generation processes for efficiency.
-Maintain data integrity by regularly reviewing and updating automation systems.

Membership & Event Support
-Manage communications and processes related to member engagement and retention.
-Ensure accurate tracking and reconciliation of new signups and subscription changes.
-Assist in setting up and managing virtual events, including scheduling and notifications.
-Assist with technical and member support inquiries related to platform access, billing, and other member needs, ensuring timely and effective responses.

Content & Promotion Management
-Upload and schedule content releases, including key resources and announcements.
- Support marketing campaigns by setting up automations and tracking performance.
-Assist with invoicing and resolving technical support queries related to member access.

Ad-Hoc Research & Support
1. Provide ongoing administrative and technical support as needed.
2. Research and evaluate tools for business optimization.
3. Conduct research on tools and technologies to improve operations.
4. Collect and document Google reviews and testimonials for internal tracking.
5. Assist with coupon creation, partner lead collection, and other tech-related administrative tasks.

What You Need to Succeed
1. We’re looking for a detail-oriented and tech-savvy individual with strong written communication and customer service experience. While prior experience with specific platforms isn’t required, the ideal candidate has a natural ability to learn new technology and troubleshoot technical issues effectively.
2. Affinity for Technology & Problem-Solving – Comfortable working with various software tools and eager to learn new systems. Able to identify and resolve technical issues proactively.
3. Strong Written Communication – Able to explain technical concepts clearly in emails, support tickets, and internal documentation.
4. Customer Service Mindset – Experience assisting users, troubleshooting issues, and ensuring a positive experience for members.
5. Organization & Task Management – Able to balance multiple responsibilities, meet deadlines, and maintain accuracy in reporting and automation processes.
6. Independence & Initiative – Takes ownership of tasks, seeks solutions independently, and looks for ways to improve workflows.

Bonus Skills (Nice to Have)
Familiarity with Google Tag Manager (GTM), GA4, and tracking configurations.
Experience with tools like Stripe, WordPress, BuddyBoss, Learndash or membership platforms.
Knowledge of webinar/event platforms like Crowdcast.

About Future Firm

Future Firm is a media company that helps accountants work less and earn more.

The company was founded by a former accounting firm owner who started — and sold — one of the earliest online accounting firms in North America.

We create blog posts, emails, podcasts, and other content that provides accountants with valuable tactics, strategies, and frameworks to reduce their workload — while earning more money.

Our flagship product is an online program called Future Firm Accelerate — which gives accountants a complete framework to build a scalable, sellable online accounting business that provides the lifestyle they want.

Accountants are stressed, overworked, and burnt out. Our mission is to give them the freedom, flexibility, and lifestyle they want.

We need smart people like you to help us reach these accountants and transform their lives for the better.

Recruitment Process

1. To apply for this role, please fill out the application form: Upgrade to see actual info
2. We will review your application.
3. If you are a good fit for the role, we will invite you to complete a brief 5-question one-way video interview. In this interview, you'll answer questions, via webcam, on your own time.
4. If you move to the next step, we will invite you to a 1-on-1 video interview.
5. If you move to the next step, we'll invite you to complete a paid trial test project.
6. We will review the paid trial projects, select the best candidate, and offer them the position.

We expect this process to take 3-4 weeks from the submission of your application to the selection of a teaUpgrade to see actual infomber for this role.