E-Commerce Operational Coordinator

About the Role:
We are seeking a detail-oriented and proactive Operational Coordinator to join our team. This role requires strong problem-solving skills, e-commerce operational expertise, and the ability to manage multiple tasks efficiently. The ideal candidate will work closely with internal teams, vendors, and stakeholders to ensure seamless order processing, inventory management, and issue resolution.
Remote, Monday-Friday 9 am – 6 pm AEST
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Key Responsibilities:
1. Managing Purchase Orders & Pricing – Oversee import pricing, process purchase orders, and ensure cost accuracy.
2. Operational Issue Investigation – Identify, analyze, and resolve order-related discrepancies, payment issues, and inventory inconsistencies.
3. Follow-Up on Inquiries & Vendor Communication – Handle internal and external inquiries regarding stock, orders, and operational challenges.
4. Data & Reporting Management – Maintain accurate records, generate reports using Excel, and analyze data for business insights.
5. Process Optimization & Support – Assist in refining operational workflows to enhance efficiency and reduce errors.

Required Primary Skills:
• Operational Coordination – Managing purchase orders, investigating operational issues, and ensuring smooth workflows.
• Problem-Solving & Investigation – Identifying, analyzing, and resolving issues related to orders, inventory, and vendor management.
• Communication & Follow-Ups – Handling inquiries from internal teams, suppliers, and stakeholders to ensure timely resolution.
• Time Management & Multitasking – Ability to handle multiple tasks efficiently and meet deadlines.
• Attention to Detail – Ensuring pricing, orders, and reports are accurate to prevent discrepancies.
• Collaboration & Teamwork – Working closely with finance, procurement, and warehouse teams to streamline operations.

Technical Skills & Tools:
• Excel Proficiency – Strong skills in VLOOKUP, Pivot Tables, data analysis, and reporting.
• E-commerce Knowledge – Understanding of order processing, inventory management, and platform operations.
• ERP/Order Management Systems – Experience with e-commerce backend systems for managing purchase orders and stock levels.