Customer Service Representative

Customer Service Agent (Part-Time or Full-Time)
4-8 hours daily (split into two sessions)

About Us
We are a fast-growing online fashion store, bringing trendy and high-quality fashion to customers. As a startup, we are building a dynamic and driven team that shares our vision of growth, efficiency, and top-tier customer experience.

The Role
We are looking for a Customer Service Agent who will be fully responsible for handling our customer service inquiries. You will be the first point of contact for our customers, ensuring a smooth and professional experience when dealing with inquiries, issues, and disputes.
This is a part-time, remote role, requiring 4-8 hours per day, split into two sessions, and availability on weekends.

Key Responsibilities

Responding to customer inquiries and support tickets.
Handling refund requests, disputes, and complaints efficiently.
Writing clear and professional emails with the help of ChatGPT when needed.
Using autonomy and problem-solving skills to tackle unknown cases.
Working closely with management to improve customer experience.
Keeping track of customer service metrics such as dispute rates and refund ratios.
What We’re Looking For

Strong English communication skills – must be able to write professional emails.
Self-starter with autonomy – ability to work independently and solve issues proactively.
Reliable and responsive – available at two different times per day for quick replies.
Startup mentality – adaptable, eager to grow, and committed to the company’s success.
Basic understanding of e-commerce and order fulfillment (preferred but not required).
Available for 4-8 hours per day, split into two sessions, with weekend availability.

Have You Worked with Other Brands or Dropshipping Stores? If So, Name the Stores.

What Is Your Favorite Dish?

What Is Your Desired Compensation?

Performance-Based Bonus
We believe in rewarding performance! Your bonus will be based on:

Dispute resolution success rate
Refund ratio control
Customer satisfaction & feedback

Growth Opportunities
As a startup, we are looking for teaUpgrade to see actual infombers who want to grow with us. This role comes with opportunities for career progression, including:

Expanding responsibilities in customer service and operations.
Possibility of moving into team lead or management roles as we scale.
A chance to take on additional roles in areas like marketing, logistics, or supplier relations.

Why Join Us?

Join a fast-growing startup and be part of our core team.
Work remotely with flexible hours.
Performance-based bonuses – your work directly impacts your earnings.
Career growth opportunities – we invest in our team and promote from within.
Compensation
We are open to discussing compensation based on your experience, the scope of the role, and performance-based bonuses.

If you're looking for a long-term opportunity where you can grow, take ownership, and be part of an exciting journey, apply now and become a key part of our team!