Support Specialist

Employer: A Canadian start-up company
Job Position: Customer Support Associate
Mode of Work: Remote, Non-Voice Email support
Opportunity for Higher-Level Tasks: VA or marketing tasks if capable
Salary: starting at USD 650/mo ($4/hr) with up to USD 250 bonus/mo
Schedule: Both Graveyard and Dayshift schedules available, weekend availability preferred, 5 days x 8 hour shifts + 10 PTO vacation days

Responsibilities:
• Deliver exceptional customer support and respond to customer inquiries via email on Zendesk
• Innovate for a better customer experience
• Assist customers in resolving web app issues
• Report any unresolvable bugs to the team
• Disburse funds and refunds to customers as applicable

Qualifications:
• 2 years or more of experience in the Customer Service industry, specifically in email or chat support
• Strong written and verbal communication skills
• Empathetic with high understanding and patience
• Willing to take on various roles in a fast-growing and evolving start-up
• A self-starter who can operate with high autonomy and initiative
• Demonstrated skills and passion in handling customer questions and issues resourcefully

Please complete the online assessment at bit . ly / bree - test (remove the spaces). We will reach out via email if you pass the assessment.