Client Success Manager (Amazon Ads/ Amazon Seller Central Experience Mandatory)

About the job:

Are you ready to scale your career with a new-age Ecommerce Marketing Agency?

GetGrowth Digital specialises in Ecommerce Advertising focused on the North American and European markets. Since its inception, GetGrowth Digital has managed upwards of USD 27MM+ in Ad Spends across the North American & European Markets. We are looking for an experienced Client Success Manager / Account Manager / Account Strategist / Client Servicing Manager to handle our Global Accounts.

What will be your Mission as the Client Success Manager?
- On-board new clients and completely own the delivery and Quality Control
- Help clients grow their sales & profits with Amazon Ads
- Ensure 100% Client Happiness & Retention
- Become the client’s go-to expert on matters of Amazon

What will you be responsible for?
- Maintain a Client Satisfaction score of 10/10 each quarter
- Turn Clients into Agency evangelists within the first 3 months
- Drive Client Growth while maintaining W/W KPIs with the support of the Campaign managers
- Develop Weekly/Monthly/ Quarterly PPC Management plans to achieve revenue & ROAS goals
- Deliver Accurate Weekly/monthly reports with Actionable insights for the Client / Campaign Managers
- Ensure seamless communication between Agency & clients with a focus on honesty, clarity & coherence.
- Build & Optimise Client Relationship Management Knowledge Base & Best Practices

Core Skills & Requirements
- FLUENT COMMUNICATION - Ability to communicate with Global Clients about effective Strategies and best practices used by the agency to grow their business.
- EXCEPTIONAL WRITTEN COMMUNICATION
- CLIENT MANAGEMENT EXPERIENCE - Extensive experience in building client relationships
- Amazon Advertising/ Amazon Seller Central experience
- Project Management experience in handling complex eCommerce catalogs with 100k+ SKUs across Global Markets
- Understanding of the Remote Work Culture & Tools required to work efficiently.
- Fast Laptop & Internet - SSD Hard Drive, At least 4 GB RAM or above
- And most of all - A Growth Mindset

Benefits
- Competitive salary
- Working on exciting cutting-edge Digital technology to manage Ads
- Access to top training and Digital Resources
- Being part of a small team with a working culture that embraces autonomy and initiative-taking
- Freedom and flexibility. We are a 100% distributed team working from various regions. Our teaUpgrade to see actual infombers can work from wherever they want, as long as they deliver and are available during Work Hours. Since we are growing at a fast pace, in this role, you will have the opportunity to grow quickly as a Manager/ Team Leader/ President - Client Success.

Culture of Happiness At GetGrowth Digital, we strive to be Happy. Isn't that the ultimate goal of everyone? So, a Happy bunch of folks always deliver great results and create happier clients. So, hop on to our Happiness Bandwagon!