GoHighLevel Technical Support Specialist

Responsibilities:
Provide technical support via chat, email, and phone to clients using GoHighLevel.
Troubleshoot and resolve issues related to automation, CRM, integrations, and workflows.
Assist with setup, onboarding, and optimization of GoHighLevel accounts.
Educate clients on platform features and best practices.
Work with developers and management to escalate complex issues.
Create and update knowledge base articles, FAQs, and support documentation.
Stay up to date with GoHighLevel updates, integrations, and features.

Requirements:
1+ year of experience with GoHighLevel (or similar CRM/automation platforms).
Strong understanding of funnels, automation, workflows, and integrations.
Experience with Zapier, Twilio, Stripe, and other third-party integrations is a plus.
Excellent problem-solving skills with the ability to troubleshoot technical issues.
Strong communication skills and a customer-first attitude.
Ability to work independently in a remote environment.
Preferred Qualifications:
Experience in digital marketing, SaaS, or agency environments.
Familiarity with API integrations.
Prior experience in a technical support role.