Virtual Assistant

Job Title: Virtual Assistant (Full-Time) – Philippines-Based
Company: Upgrade to see actual info
Location: Remote (Philippines)
Employment Type: Part time to start with 20 hours, Full-Time (40 hours/week) By Mid May
Work Hours: 9:00 AM – 5:00 PM EST (Monday to Friday)
Company Overview:
Upgrade to see actual info is a forward-thinking Christian company committed to excellence in customer service and operational efficiency. We’re on the hunt for an exceptional Virtual Assistant to join our team, manage key tasks, and elevate our client experience. If you’re a proactive problem-solver with a passion for precision, this is your chance to shine with us!
Job Summary:
We’re seeking a top-tier Virtual Assistant based in the Philippines to work full-time, 40 hours per week, from 9:00 AM to 5:00 PM EST. The ideal candidate must speak impeccable English and be adept at using the SweeepAndGo app to schedule appointments, assign technicians to jobs, and communicate with customers. This role demands someone who can take calls, follow up with clients for onboarding after signup, and tackle challenges with strong problem-solving skills. We’re looking for a dedicated professional who sets the bar high and delivers outstanding results consistently.
Key Responsibilities:
Leverage the SweeepAndGo app to schedule appointments and coordinate technician assignments with flawless accuracy.

Act as the voice of Upgrade to see actual info, engaging customers with professional, friendly, and articulate communication via phone, email, or other channels.

Follow up with new clients post-signup to onboard them seamlessly, addressing inquiries and ensuring a positive first impression.

Handle incoming calls during work hours (9:00 AM – 5:00 PM EST) with poise, resolving issues or escalating as needed.

Keep schedules, technician assignments, and client interactions meticulously organized and up-to-date.

Apply sharp problem-solving skills to anticipate issues, resolve conflicts, and enhance operational efficiency.

Maintain strict confidentiality with client data while providing management with regular updates on onboarding and customer feedback.

Propose creative solutions to streamline workflows and elevate the client experience.

Qualifications & Skills:
Language Proficiency: Outstanding English fluency (written and verbal) with a polished, professional tone and native-level clarity.

Technical Skills: Comfortable using the SweeepAndGo app (training provided) and proficient with tools like email, calendars, and communication platforms (e.g., Zoom, Slack).

Experience: Prior experience as a virtual assistant, customer service representative, or scheduler is a strong advantage.

Problem-Solving: Exceptional ability to analyze situations, think critically, and resolve challenges independently.

Communication: Superior interpersonal skills to connect with clients and collaborate with teaUpgrade to see actual infombers effectively.

Organization: Uncompromising attention to detail and the capacity to manage multiple tasks in a fast-paced environment.

Availability: Full commitment to working 9:00 AM – 5:00 PM EST (note: this corresponds to evening hours in the Philippines, requiring schedule flexibility).

Reliability: A trustworthy professional who takes initiative and meets deadlines without fail.

Work Setup: A quiet, professional workspace with reliable high-speed internet and a computer/laptop suitable for remote work.

What We Expect:
A candidate who embodies excellence, delivering impeccable work and exceptional client interactions every day.

A proactive thinker who solves problems before they arise and takes ownership of their responsibilities.

A long-term partner eager to grow with Upgrade to see actual info and contribute to our mission of excellence.

Compensation & Benefits:
Up to $5 an hour for qualified candidate

Part Time to start in Mid April with 20 hours. Full-time, stable role with a consistent 40-hour workweek.

Opportunities for advancement and increased responsibility for high performers.

How to Apply:
If you’re excited to join Upgrade to see actual info, please submit your resume and a brief cover letter explaining why you’re the perfect fit for this role. Additionally, include a clear audio recording (or video link) of yourself reading the following statement verbatim:
"In the verdant archipelago of the Philippines, where the azure waves of the Pacific caress the shores of over seven thousand islands, the resilience of the human spirit shines brightly amidst nature’s splendor. The intricate tapestry of cultures, woven from indigenous traditions and colonial influences, fosters a profound sense of identity that transcends linguistic diversity. To articulate this richness with eloquence is to honor the legacy of a people who, through centuries of adversity, have cultivated an unwavering commitment to harmony and progress."
Applications missing the recording, resume, or cover letter will not be considered. We’ll use the recording to assess your English fluency and pronunciation.
Application Deadline: March 31, 2025
Be part of Upgrade to see actual info and help us deliver unmatched service to our clients—apply now!