Virtual Front Desk Assistant for Occupational Therapy Clinic

Company: Vital Virtuals LLC

Location: Remote

About Vital Virtuals LLC:
At Vital Virtuals LLC, we specialize in providing virtual assistance services to the medical industry. Our mission is to support healthcare professionals by offering efficient and reliable administrative support, allowing them to focus on delivering high-quality patient care. We pride ourselves on our commitment to excellence, professionalism, and integrity in all aspects of our work.

Position Overview:
Vital Virtuals LLC is currently seeking a dedicated and detail-oriented Virtual Assistant for Physical or Occupational Therapy Clinic. The ideal candidate will have a strong background in medical terminology, exceptional organizational skills, and the ability to work efficiently in a remote setting. As a Remote Assistant for this office, your responsibilities are listed below-

Responsibilities:
- Answer & manage incoming calls and emails from patients, caregivers, and providers.
- Schedule patient appointments and manage the clinic’s calendar efficiently.
- Verify insurance information and assist with basic billing inquiries.
- Handle patient intake forms, documentation, and follow-up reminders.
- Provide outstanding customer service while addressing patient inquiries.
- Coordinate with therapists and administrative staff to ensure smooth operations.
- Maintain confidentiality and follow HIPAA compliance guidelines.

Qualifications & Skills:
- At least 1 year of experience in a similar front desk or administrative role (preferably in a Physical or occupational therapy setting).
- Strong verbal and written communication skills in English.
- Experience with scheduling software (such as Athena Health, Jane App, or SimplePractice) is a plus.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative tools.
- Ability to multi-task and stay organized in a fast-paced virtual environment.
- A quiet and professional home office setup with a reliable internet connection.
- Knowledge of medical terminology and insurance verification is a plus.

Benefits:

Competitive salary commensurate with experience.
Hourly Comp: $5/Hr for first 3 months and $6/Hr afterwards
Time Zone: PST (Pacific Time Zone)
Full Time: 35+ Hr/wk

DO NOT APPLY FOR THIS POSITION, - IF YOU DO NOT MEET TECHNICAL REQUIREMENTS, see below (Verified by our team before interview)

Technical Requirements:

Operating System: Windows 10 Pro at 32/64-bit - *Genuine CPU: Intel Core i5 8th gen and above or AMD equivalent
Memory: at least 8GB RAM
Power Backup (Power Pack): Its RECOMMENDED to have a gasoline powered Generator able to support laptop for at least 4 hours in case of power outage
Internet subscription/speed: At least 50 Mbps (DSL/Fiber only); LTE connection not accepted
Headset w/ mic (Recommended: Plantronics Audio 628 Stereo USB Headset)
Webcam: HD 720p/1080p (Recommended: A4Tech PK-910H)
External monitor screen: 17,19 or 22 inch in size

HOW TO APPLY:

NOTE: Please share a G-Drive link to your resume and a one-minute Loom video on this platform.
DO NOT APPLY WITHOUT YOUR RESUME & LOOM VIDEO
DO NOT APPLY IF YOU DO NOT HAVE ANY HANDS-ON EXPERIENCE AS A VIRTUAL ASSISTANT IN THE PHYSICAL THERAPY OR OCCUPATIONAL THERAPY AREA..

1. Share a copy of your resume and send over to Upgrade to see actual info
2. A 1-minute Loom video for introduction