Process Ops Specialist (Legal)

Process Ops Specialist (Legal)

Work From Home | Full-Time - Please include the link to your CV (please make sure it is accessible)

We are a forward-thinking criminal law practice that has developed a powerful, custom-built practice management system. Designed to integrate every part of our operations—from client lead tracking and trust accounting to email and phone systems—this software will revolutionize the way we work.

We’re now looking for a Legal Technology Implementation Specialist to help us test, fine-tune, and roll out this system across our firm.

This role is perfect for someone who understands legal processes (criminal law in particular), loves working with systems, and enjoys helping people embrace new technology.

What You'll Be Doing:
• Systematically testing the database to ensure all legal processes and workflows run smoothly
• Liaising with our software development team to report bugs and suggest improvements
• Managing and inputting key data—forms, templates, workflows, and information essential to criminal law files
• Creating user-friendly guides, resources, and training videos for our staff
• Assisting staff with onboarding to the new system, offering hands-on support and troubleshooting
• Providing feedback on how to optimize the system for legal practice efficiency

Exciting Future Projects:
Once the database is fully implemented, we’ll be moving forward with the development of an AI-powered Criminal Law Bot. This next phase will focus on creating a smart assistant capable of helping with case law research, document generation, and other cutting-edge functions to enhance our practice.
The right candidate will be excited by innovation, eager to play a role in shaping this AI tool, and keen to work alongside developers and legal professionals to bring it to life.

What We're Looking For:
• Experience in the legal industry (paralegal, law clerk, legal admin, or similar) is a plus
• Strong understanding (or ability to learn quickly) of criminal law processes
• Strong understanding of CMS, CRM, cloud-based systems, task management systems and workflows.
• Tech-savvy and highly organized
• Exceptional attention to detail and systematic thinking
• Confident communicator who can train and support teaUpgrade to see actual infombers
• Experience testing or working with legal software systems is a bonus
• Comfortable liaising with software developers and understanding basic software testing procedures (training provided if needed)
• An interest in legal technology and AI, with a passion for innovation in legal practice

Role Requirements:
This is a work-from-home position
• You will need to provide your own reliable equipment, including:
• A computer capable of running multiple applications smoothly
• A fast and stable internet connection
• A large monitor (or dual screens) to comfortably manage workflows and testing
• A quiet and professional home workspace

Why Join Us?
• Be part of an innovative project that will shape the future of our firm
• Contribute to the next frontier of legal tech by helping develop an AI criminal law assistant
• Work closely with leadership and software experts
• Opportunity to grow with us as we expand our tech capabilities
• Flexible, supportive, and collaborative remote team environment

Salary: Commensurate with experience
Location: Remote / Work From Home
Start Date: ASAP