eCommerce VA

We are seeking a detail-oriented and tech-savvy E-commerce Virtual Assistant to support our online store operations. The ideal candidate must have at least 1 year of experience handling product listings on e-commerce platforms and be proficient in administrative tasks, inventory management, and customer support. If you are highly organized, proactive, and have a passion for e-commerce, we’d love to hear from you!

Key Responsibilities:

- Product Listing Management: Upload, update, and optimize product listings across e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, eBay, Etsy).
- Product Data Entry: Ensure accurate and detailed product descriptions, pricing, and images.
- Inventory Tracking: Monitor stock levels and coordinate with suppliers or internal teams to prevent stockouts.
- Order Processing: Assist in processing, tracking, and updating orders, ensuring timely fulfillment.
- Customer Support: Respond to customer inquiries via email, chat, or social media, handling complaints and refunds professionally.
- SEO Optimization: Optimize product titles, descriptions, and tags for better search visibility.
- Competitor Analysis: Research market trends, pricing strategies, and customer preferences to enhance store performance.
- Administrative Tasks: Manage emails, reports, and other e-commerce-related documentation.

Requirements:

- Minimum 1 year of experience handling product listings on e-commerce platforms.
- Proficiency in Shopify, WooCommerce, Amazon, eBay, Etsy, or similar platforms.
- Strong attention to detail and ability to manage multiple tasks efficiently.
- Familiarity with SEO, keyword research, and product optimization.
- Excellent written and verbal communication skills in English.
- Experience with order processing and basic inventory management.
- Tech-savvy and comfortable using Google Workspace, Microsoft Office, and project management tools (e.g., Asana, Trello, Notion).
- Self-motivated, reliable, and able to work independently.

Preferred Qualifications:

- Experience with basic graphic design for product images (Canva, Photoshop).
- Background in digital marketing, social media management, or customer service.
- Knowledge of drop shipping or fulfillment processes.

About Us:

Upgrade to see actual info is an online retailer of diamonds, engagement rings, and fine jewelry, with its headquarters in Boynton Beach, Florida. Over the past decade, we have earned a stellar reputation as the highest-rated online diamond retailer, supported by thousands of 5-star reviews.

At Brilliance, our team is comprised of dreamers, designers, and doers who are dedicated to disrupting the engagement ring industry and constantly pushing its boundaries.

Why Join Us?
Why Join Us?

- Job Stability: Over 35 years of market success, offering long-term security.
- Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
- Be part of a growing, innovative company in the fine jewelry industry.
- Competitive opportunities for skill development and career advancement.

Compensation / Terms
- Between 4am-4pm EST TIME
- Work at the comfort of your home
- Be part of a growing and dynamic team