Customer Service Associate for Cleaning Service Company with NEUTRAL ENGLISH ACCENT

About Us:
We are a Residential and Commercial Cleaning Service company seeking an experienced Administrative Assistant / Virtual Assistant with strong customer service and sales skills. We value exceptional English communication (verbal and written) and require a neutral or close-to-American phone accent.

What We're Looking For:
Our ideal candidate is highly proactive, independent, and a critical thinker who can take initiative without constant supervision. This role is crucial in making our operations smoother, not harder.

Schedule:
Part-time position: 4 hours per day, 5 days a week

Training & Onboarding:
We provide orientation and training on our workflows, SOPs, and platforms. The ideal candidate should be a quick learner and proficient within two weeks of joining us.

Key Responsibilities:

- Handle inbound calls from potential clients and job applicants.
- Convert free estimate calls into closed sales by understanding the sales process.
- Manage inquiries, appointment setting, and cleaner bookings in ZenMaid.
- Follow up with phone leads and maintain effective client communication.
- Record and update client requests, changes, and cancellations.
- Communicate with cleaners regarding client requests and schedule changes.
- Recruit and screen job applicants, conduct interviews, and assist in hiring new cleaners.
- Manage emails and calendar efficiently.
- Utilize Grasshopper for calls and WhatsApp for internal communication.
- Perform ad-hoc administrative tasks as needed.

Applicant Qualifications:

- Exceptional English language skills (C2 or above).
- Strong communication and critical thinking skills (able to work independently with minimal supervision).
- Sales-oriented mindset – must understand how to turn free estimate calls into closed deals (sales experience is a plus).
- Organized with attention to detail.
- Proactive, problem-solver, and go-getter attitude.
- Dependable, trustworthy, and adaptable.
- Experience in customer service (inbound/outbound calls), HR recruitment, and administration.
- Prior experience in cleaning services is a plus but not required.

Experience Required In:

- Customer Service & Sales (Inbound/Outbound Calls).
- Administrative & Executive Assistance
- Email & Calendar Management
- ZenMaid (Booking System) – experience is preferred but not required.
- Grasshopper (Phone System)
- WhatsApp (Communication Tool).
- Asana (Project Management Tool)
- Microsoft Suite (Excel, PowerPoint, etc.)
- Google Suite (Docs, Spreadsheets, etc.).

Technical/Workspace Requirements:
- Internet speed of at least 25 Mbps (Backup Internet REQUIRED).
- Noise-cancellation headset (REQUIRED).
- Webcam (for interviews and meetings).
- Backup power (a huge bonus).

How to Apply:
If you meet the above qualifications and are interested in joining our team, please complete this Google Form:Upgrade to see actual info

Important:
- Fill out the application link provided above.
- Do NOT message us on this platform; your application will be ignored.
- Failure to follow instructions will result in the rejection of your application.

Join us and be an important member of our growing team, playing a key role in our company’s success!