Mobile Hardware Technical Support Level 1 (Bilingual Spanish)

Job summary:
Seeking a skilled Mobile Hardware Technical Support Level 1 Agent ?with a background in Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.

Compensation and Benefits:

Salary Range: Php 60,000- Php 85,000
Permanent Work from Home
Paid Time Off (VL/ SL)
Annual Bonus
Monthly Performance Bonus
Health Allowance

Key Responsibilities:

Technical Troubleshooting: Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.
Customer Support: Deliver exceptional customer service by promptly responding to inquiries, guiding users through issue resolution, and ensuring a positive support experience
Ticket Management: Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs).
Collaboration: Work closely with teaUpgrade to see actual infombers such as engineering, operations, and product development to escalate complex issues, provide feedback, and contribute to continuous improvement initiatives.

If you are a tech-savvy and detail-oriented professional with experience in mobile hardware support and bilingual communication, we encourage you to apply and become part of our dynamic team.