Medical Biller - Virtual Assistant

Job Title: Medical Biller - Virtual Assistant
Location: Remote
Interviewer: Christi

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a full-time Medical Biller to join our client’s home speech and occupational therapy team. If you’re a proactive, detail-oriented individual who enjoys solving problems and collaborating in a fun, friendly, and open environment, we’d love to hear from you!

About Our Client:

At Leading Therapy Home, we don't believe in cookie-cutter approaches or perfectly polished systems. Instead, we focus on meeting our patients and our teaUpgrade to see actual infombers where they are – both figuratively and literally! Our practice is built on collaboration, positivity, and a strong belief that "everything is figureoutable." We pride ourselves on being a supportive, growing, and learning team, constantly striving to improve for both our patients and ourselves.

What We’re Looking For:

We are seeking a self-motivated and detail-oriented individual with excellent communication and executive functioning skills. The ideal candidate is proactive in problem-solving, and enjoys collaborating with a team. We prefer someone who asks questions upfront to ensure tasks are completed correctly and efficiently the first time.

What You’ll Get:

A positive and collaborative team atmosphere
The opportunity to contribute to a growing and learning practice
A supportive work environment where questions and feedback are encouraged
Flexibility in a fully remote role
The chance to make a real impact on our patients’ experiences and care

About Working With Us:

We strive to make our workplace fun, friendly, and relaxed. You’ll work closely with our current biller to ensure the smooth operation of billing and administrative tasks. We’re committed to a positive, open environment where you’ll feel comfortable asking questions, collaborating, and growing in your role.

Responsibilities:

Call insurance companies for new intake benefits and check benefits using online insurance provider portals
Enter patient benefits, insurance, billing, and authorization information into PracticePro EMR
Collect member cost-share and maintain billing records
Investigate claim denials and follow up with insurance companies
Submit corrected claims as needed
Track authorizations and ensure timely submission
Create and send appeals via Claim MD
Answer FAQs from parents via email when possible
Monitor voicemails and follow up with parents via email
Follow up on declined credit card transactions
Maintain and update the billing spreadsheet and deductible/coinsurance spreadsheet
Track cancellations and associated charges
Handle miscellaneous phone calls and projects as they arise

Qualifications:

Previous experience in medical billing or coding
Proficient in using practice management software (experience with PracticePro EMR or similar platforms is a plus)
Familiarity with insurance provider portals and handling insurance verification
Strong knowledge of medical billing procedures and insurance terminology
Excellent communication skills, both written and verbal
Strong organizational skills with the ability to manage multiple tasks and deadlines effectively
Detail-oriented with the ability to spot discrepancies and errors
Proactive problem-solving abilities and comfort in taking initiative
Comfort with remote work and using digital tools like Google Workspace, Slack, Zoom, and Claim MD
Ability to work independently and as part of a team, with a collaborative mindset

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a therapy team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!