Data Project Team Member

Last Updated: 2025-Mar-26
*** Please attach resume to application ***


Data Project TeaUpgrade to see actual infomber

Job Summary:
Provide leadership and one-stop accountability on assigned network projects such as flag-specific projects, technical training initiatives, watch-list property escalations, onboarding and welcome packages, and other assigned projects to ensure (a) successful delivery and execution, (b) high degree of accountability and ownership and (c) world-class customer experience. This role reports to the Network Support Manager.
Essential Job Functions and Responsibilities:
• Handling of special projects to work on and accomplish in a given time when the needs arise.
• Conduct Firmware upgrades for Nomadix/FortiGate and other network equipment.
• Cut over Review on newly onboarded properties:
o Work with Project Managers and installers in completing all requirements before handing off the property from installation to support.
• Conduct Wellness Checks on demand
• Ensures excellent customer service experience with strong interpersonal skills, empathy and patience.
• Demonstrates sufficient composure to remain respectful and diffuse angry, stressed, or frustrated customers.
• Ability to make creative leaps in reasoning when the application of logic fails to produce a satisfactory resolution.
• Consistently treating all customers, internal and external, professionally, honestly, and respectfully.
• Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance.
• Other miscellaneous duties as assigned by management.

Knowledge/Skills/Abilities:
- Excellent telephone, verbal, and written business communication skills
- Conflict resolution and problem-solving skills required.
- Customer service oriented with good interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner.
- Highly detail oriented, organized and process focused with ability to multi-task.
Required Qualifications:
• Two – three years technical school or equivalent on the job experience
• 2-3 years of experience in data/HSIA Technical Support.
• Requires Certification in at least one of the following:
o Ruckus WISE 1
o Nomadix
o HP/Aruba ACSA
o Meraki CMNA
• Prior Salesforce experience is a plus.

*** Please attach resume to application ***