Virtual Assistant in Customer Service | Social Media Management | Marketing VA

About Us:
We are a family owned and operated business serving North Carolina. Our journey began in 1996 when we started our family-owned business. With a focus on delivering exceptional knowledge and expertise. We specialize in niche lawn care services. Our dedication to quality and customer service remains central to our approach. We keep our clients informed with updates before and after each visit and provide detailed progress reports through photos.

We are seeking a Virtual Assistant to help streamline our operations, enhance customer service, and drive sales growth. This role requires excellent communication, organization, and problem-solving skills to support daily business functions and convert leads into paying customers. The ideal candidate will be also be responsible for developing and executing comprehensive marketing strategies to drive brand awareness, generate leads, and increase revenue.

Key Responsibilities:
1. Customer Communication & Support – Respond to client inquiries via email and phone, schedule services, and manage follow-ups.
2. Sales & Lead Conversion – Engage with potential clients, provide quotes, and follow up to close sales and secure new business.
3. Administrative & Scheduling Tasks – Use Service Autopilot to organize routes, update client records, and assist with invoicing and payment processing.
4. Social Media & Email Management – Assist in maintaining our Instagram presence and handling customer interactions via Gmail.
5. Website Management - Manage the company website/GMB and ensure it is user-friendly, informative, and optimized for search engines (SEO).
6. SEO - Develop and implement SEO/SEM strategies to improve search engine rankings. Understand A.I. capabilities in marketing/sales
7. Paid Ads - Manage paid advertising campaigns (Google Ads, social media ads).

Requirements:
- Fluent in English with excellent speaking and writing skills (required with a near-native accent).
- Strong communication and organizational skills.
- Proficiency in Service Autopilot, SEO tools, Meta Business Suite, and Gmail (or willingness to learn).
- Experience with CRM management, customer service, and administrative support.
- Knowledge of social media management.
- Problem-solving skills with a proactive approach to daily tasks.
- Proven experience in developing and executing successful marketing campaigns.
- Strong understanding of digital marketing principles (SEO, SEM, GMB, social media marketing, email marketing).

What We Offer:
- Competitive salary
- Paid Time Off (PTO) to ensure work-life balance once full-time.
- Free training and opportunities for professional development.
- Annual salary review to recognize and reward your contributions.
- A wonderful team of coworkers anxious to succeed.

We're hiring a Virtual Assistant for a long-term position with a knack for handling dynamic schedules, juggling multiple priorities, and staying two steps ahead. If you're not interested in a lasting role with growth opportunities and you don't have the qualifications, please do not apply.

But if this resonates with you, we look forward to your completed application form!