Account Manager

We are expanding our team with a contract-to-hire full-time position that involves monitoring inbound calls and lead form submissions and managing CRM data entry for our clients. We are a marketing agency that focuses on lead generation for service businesses (contractors, accountants, consultants, etc). We drive leads and handle inbound inquiries, manage the CRM, entering contacts and quotes, pulling reports, and doing other various digital tasks on behalf of our clients.

The job is full-time, Mon-Fri, 10am - 7pm, in CST time zone.

Requirements:
1+ years experience with any CRM (Salesforce, HubSpot, ActiveCampaign, etc)
2+ years experience with customer service / support / appointment-setting
Must be very comfortable with speaking with American customers over the phone
Any experience with smaller providers, marketing agencies, startups, etc (non-traditional BPO work)
You must be friendly, outgoing, curious, and love to learn -or you will not be happy working with us

Bonuses:
Familiarity with social media posting / management is a plus
Familiarity with AI tools (LLMs, image generation, etc) is a plus
Marketing or account management experience is a plus

This job will be full-time for at least 2 months after which time we will evaluate continuing further.