Operations VA

Job Description:

Airbnb/Short-term rental experience is a must!!

We are looking for a reliable and highly organized Virtual Assistant to support the daily operations of our Airbnb business. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively.


Key Responsibilities:


Guest Communication:


-Respond to guest inquiries promptly and professionally via phone and messaging platforms.


-Assist guests with booking, check-in, and check-out procedures.


-Address and resolve any guest issues or concerns during their stay.


-Provide guests with local recommendations and information to enhance their stay.


Reservation Management:


-Process reservations, cancellations, and modifications.


-Utilize tools such as Hospitable, Hostaway, Turno, WhatsApp, OpenPhone, and Upgrade to see actual info


-Monitor and update property listings on Airbnb and other rental platforms.


Coordination:


-Coordinate and confirm cleaning and maintenance services between guest stays.


-Communicate with cleaning and maintenance teams to ensure timely service.


-Maintain a schedule of routine property inspections and necessary maintenance tasks.


Administrative Support:


-Assist with invoicing, payments, and financial record-keeping.


-Handle any additional administrative tasks as needed to support the operations team.


Qualifications:


-Proven experience as a Virtual Assistant for Airbnb or an Airbnb business is mandatory.


-Strong written and verbal communication skills.


-Excellent organizational and multitasking abilities.


-Proficiency with a project manager software such as Upgrade to see actual info


-Mandatory experience with Airbnb or other short-term rental platforms.


-Familiarity with Hospitable, Hostaway, Breezeway, WhatsApp, OpenPhone, and Asana.


-Ability to work independently and manage time effectively in a remote work environment.


-Strong problem-solving skills and the ability to handle stressful situations calmly and efficiently.


Preferred Qualifications:


-Previous experience in the hospitality industry.


-Ability to speak STRONG english is mandatory


Important Notes:


-Applications with 1AP points will not be considered. If you believe you are an excellent fit for this role, we would be delighted to meet you and discuss further.


-We will have two roles available, an 8AM-4PM EST, and a 4PM-12AM EST.