Airbnb Property Manager

POSITION: Airbnb Operations Coordinator

Join Structure 2 Scale and take your career to the next level! We are looking for skilled Remote Professionals who need stability, growth, long-term opportunities, and less– freelancing. This is YOUR chance to build and advance your career with us. Be part of a dynamic team where your expertise is valued, and your future is secured!

Job Code: AOCMS

SALARY: $9-$11

Perks:
- Consistent, Steady Pay—ON TIME, every time!
- Prepaid Healthcare Card (up to $1,000+)
- Join a vibrant PH Community and work with amazing people!
- Exclusive Training & Tool Access—we invest in you!
- PTO starting at 6mo mark!
- 6-12 months = accrue 5 paid days off
- 1+ year = 10 paid days off
- Flexible Sick Leave!
- Bonuses—Quarterly breakdown + 13th-month bonus!
- Bonus tied to team performance and meeting key metrics
- Growth Opportunities—let’s rise together!
- No Holidays Off? No problem! Offset hours to celebrate when YOU want!



Schedule:
- Flexible Hours – Expected to be on call during peak times.
- Schedule: Wednesday - Sunday (RDO: Monday - Tuesday)
- Working Hours: 2:30 pm - 11:30 pm pst or 3:00 pm - 12:00 am pst (includes 1hr lunch)
- Off-Hours (Rest Time): 12:00 Midnight - 8:00 AM PST
- Busy Times: Fridays (check-ins), Saturdays, Sundays (check-outs), peak seasons (spring-fall, holidays)
- Overtime: Not required; must be communicated if needed
- Hours Per Week: 40 hours (FT)


Key Responsibilities:
- Real-Time Guest Communication – Respond promptly and professionally to guest inquiries via text, Airbnb chat, and other messaging platforms.
- Guest Support Coordination – Collaborate with on-the-ground teams to resolve guest issues and escalate complex problems while ensuring a high-quality experience.
- Issue Resolution – Troubleshoot and resolve common STR issues such as lockbox access, guest check-ins, and minor property-related concerns.
- On-Call Availability – Be available during peak hours (3:00 PM - 12:00 PM PST) to manage urgent guest needs swiftly.
- Administrative Support – Perform potential research, organization, and email triaging tasks as needed.
- STR Management & Task Ownership – Shadow client to take over key responsibilities and streamline property management.
- Documentation & SOP Development – Maintain a knowledge base of common guest issues and solutions, continuously improving Standard Operating Procedures (SOPs).

Non- Negotiables:
- Fluent English, Neutral Accent: Clear, concise communication, especially on calls and escalations.
- Customer Service Expertise: Experience in hospitality or short-term rentals (e.g., Airbnb).
- Strong Communicator & Critical Thinker: Excellent problem-solving and decision-making skills.
- Adaptable & Organized: Thrives in fast-paced, high-pressure environments, prioritizing tasks effectively.
- Independent & Remote-Ready: Manages time well while collaborating with remote teams.
- Flexible Availability: Available to work 3:00 PM – 11:00 PM PST.

Bonus:

- Entrepreneurial Mindset – Thinks ahead, takes initiative, and improves processes.
- STR Tech Experience – Familiar with tools like Guesty, Hospitable, Airbnb, VRBO, Upgrade to see actual info
- Crisis Management – Stays calm and solves guest issues under pressure.
- Multitasking & Tech-Savvy – Handles multiple tasks smoothly with digital tools.
- Luxury Hospitality Experience – Background in high-end guest service.

Tech stack:
- Guesty
- Airbnb
- Vrbo
- Guesty
- Upgrade to see actual info
- Dialer (TBD)



How to Apply:

- WATCH THIS VIDEO (Very IMPORTANT!!!) Upgrade to see actual info
- JOB CODE: AOCMS
- Link to Apply: Upgrade to see actual info