Medical Virtual Assistant

???? Job Opportunity: Medical Virtual Assistant – [EG_Eye&Face]
???? Position: Medical Virtual Assistant
???? Employment Type: Full-Time (40+ hours/week)
???? Work Schedule: 8:00 AM – 6:00 PM EST
???? Work Days: Monday – Friday, with potential weekend work (Hybrid)
???? Salary: $ 5 to $ 6 per hour (depending on experience)

Job Overview
Eye & Face is looking for a highly organized and detail-oriented Medical Virtual Assistant to support our ophthalmology practice remotely. This role is essential in ensuring smooth administrative operations, excellent patient service, and accurate medical documentation.
The ideal candidate should be friendly, motivated, highly adaptable, and capable of multitasking in a fast-paced medical environment.

Key Responsibilities
1?? Appointment Scheduling & Reminders
???? Schedule and confirm patient appointments, follow-ups, and procedures
???? Send appointment reminders via phone, text, or email to reduce no-shows
???? Reschedule or cancel appointments as needed, ensuring smooth workflow
???? Coordinate appointment slots efficiently based on physician availability
2?? Patient Records Management
???? Maintain and update patient records in EyeMD (transitioning to AthenaHealth)
???? Ensure accuracy in patient demographics, medical history, and treatment plans
???? Organize electronic medical records (EMRs) for easy access and retrieval
???? Follow HIPAA compliance and data security standards
3?? Claims Processing & Insurance Verification
???? Verify patient insurance eligibility and benefits before appointments
???? Assist in processing medical claims and resolving insurance discrepancies
???? Communicate with insurance providers to clarify coverage and payments
???? Track and follow up on claims to ensure timely reimbursement
4?? Medical Coding & Billing Support
???? Input accurate ICD-10, CPT, and HCPCS codes for medical services
???? Assist in medical billing, claims submission, and reconciliation
???? Review medical documents for coding accuracy and compliance
???? Collaborate with the billing team to resolve coding-related issues
5?? Handling Patient Inquiries & Correspondence
???? Answer phone calls, emails, and messages from patients and healthcare providers
???? Provide general information about services, procedures, and billing inquiries
???? Assist with prescription refill requests and coordinate with the pharmacy
???? Ensure all patient concerns are addressed professionally and promptly
6?? Email & Text Management
???? Monitor and manage daily email inboxes and text messages
???? Prioritize urgent messages and respond efficiently
???? Send newsletters and important updates to patients as needed
???? Organize and maintain clear digital communication records
7?? Remote Patient Monitoring & Coordination
???? Assist in tracking patient progress, post-surgical check-ins, and follow-ups
???? Notify healthcare providers of any urgent patient concerns
???? Provide reminders for medication adherence and health management
???? Facilitate telemedicine consultations and virtual check-ins

Preferred Qualifications & Skills
? Experience in Medical Reception, Admin Assistance, Billing, Medical Coding, Remote Patient Monitoring, or Patient Care Coordination
? Proficiency in AthenaHealth (currently using EyeMD, transitioning soon)
? Strong Microsoft Office (Excel, Word, Outlook) skills
? Proficient in Email, Phone, Messaging Apps (Slack, Salesforce, WhatsApp, Skype)
? Experienced in Video Conferencing (Zoom, Google Meet)
? Excellent time management and multitasking abilities
? Highly organized, detail-oriented, and proactive
? Super friendly and kind, with a positive and professional attitude

???? Deal Breakers
? Being late or unreliable – Punctuality is a must
? Repeated mistakes and lack of attention to detail – Accuracy is critical
? Bad attitude or poor communication – Must be professional and respectful
? Inability to take direct coaching – Willingness to learn and improve is required

???? How to Apply:
If you have the experience, skills, and motivation to thrive in this role, submit your 1-2 minute intro video outlining why you're the perfect fit.
Join us in providing exceptional eye care services and making a difference in patients' lives! ??????