Customer Service Representative (Phone Support – Accounting Firm)

Job Overview:
We are looking for a reliable and professional Customer Service Representative to become a key part of our team. In this role, you will be the first point of contact for our clients, assisting them with inquiries, scheduling appointments, and ensuring a seamless customer experience. This role requires excellent phone communication skills, a client-focused mindset, and the ability to handle interactions with empathy and professionalism.
Key Responsibilities:
• Respond promptly and professionally to incoming client calls.
• Assist clients with general inquiries, appointment scheduling, and service-related questions.
• Provide accurate and clear information about our accounting and financial services.
• Address client concerns with a positive, solution-oriented approach.
• Document call details and update client records in a timely manner.
• Collaborate with internal teams to ensure efficient and seamless client service.
Qualifications:
• Fluent in English with outstanding verbal communication skills.
• Strong understanding of phone etiquette and customer service best practices, particularly in a professional setting.
• Previous experience in customer service, call center, or phone-based support is preferred.
• Exceptional multitasking and organizational skills to efficiently manage multiple client inquiries.
• Must have a reliable internet connection and a noise-canceling headset for clear communication.
• A quiet and distraction-free work environment for remote work.

Please note, you must be available to work during American business hours.

I'll ask you what your favorite dog breed is, answer chowchow in your application so I know you've read the full job posting.

I may occasionally ask for your help with personal projects.

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If you have a strong customer service background and are eager to contribute to a growing company, we’d love to hear from you! Apply today and join a team committed to delivering exceptional client experiences