On-Call Customer Support (Home Health Care)

About YOU

• You are a Customer Service Advocate with a background in Home Health Care.
• You enjoy helping people and providing support where needed.
• You are relatable, empathetic, and a good communicator.
• You have an eye for detail and like things to be well organized and accurate.
• You enjoy the puzzle of scheduling Caregivers with Clients
• You are a natural completer who enjoys getting tasks ticked off on your to-do list.
• You can work independently as well as in a team.
• You enjoy working in a fast-paced environment.
• Experience in scheduling, and talking to caregivers and clients is a must.

If that sounds like you, then come join our family-orientated team.

RESPONSIBILITIES

Primary
• After-hours scheduling (such as cancelling shifts, re-opening shifts, contacting Caregivers to fill shifts that have been called out)
• Responding to Caregiver's Issues
• Responding to Client Issues
• Providing scheduling assistance through answering basic questions, like who is my caregiver, and some questions from caregivers.
• Sending messages to Caregivers
• Reviewing the Schedule to see who is not clocked in or clocked-out and contacting them.

Secondary
• Verifying previous shifts for billing purposes
• Entering New Caregivers into various Apps
• Processing Terminated Caregivers through various Apps
• Uploading Data to Keap, our CRM system
• Reviewing Care Plans vs Schedule and Identifying variances
• Provide relevant and up-to-date reporting data

QUALIFICATIONS
• High School Diploma / College Diploma
• Good written and spoken English language skills
• Previous work-related experience, knowledge, or experience in a similar role
• Great communication skills including telephone manner
• Tech Savvy; Essential
• Microsoft Office 365, Outlook, Excel, Word.
• Qualifications, such as HHA, CNA or experience within home healthcare preferred but not required.

SHIFTS Available
Weekends 8:00 am – 4:30 pm EST
Weekdays 12:30 - 8:30 am EST
Starts ASAP

ABOUT US

Our story is a little different. Our business was started in 2016 by a New Zealander. Being from New Zealand means we do things a little differently, in a good way.

At Zeabe, we believe that life is about living, not just existing. We’re passionate about providing our clients with the dignity of care in the comfort of their own home they deserve. The way we do that is by delivering the best care to clients in the communities we serve. Zeabe is an Unskilled Home Healthcare Agency operating out of Delaware USA looking to develop our systems to support the development of our Delaware business, and our franchisees as we begin to franchise in Q2 of 2024.

WHAT OTHERS SAY
“I have been with Zeabe for 2 years, I can honestly and truly say that they match me with compatible clients they're very caring and loving people that work in the office Ms. Barbara Mrs. Karen and Ms. Heather, and Mr Mike is awesome. Dynamic team.” S.W.

“Great company to work for and highly recommend, and wonderful staff” J.M

***IMPORTANT NOTE: Please provide a link to your CV, Personality Profile, and an English Comprehension Test Results. Response without a link to a CV will not be considered, as I have no way of understanding the relevancy of your experiences and skills.