Digital Growth Specialist

About Us
Maverick & Co. is a forward-thinking e-commerce brand recognized for our premium office accessories. We are passionate about delivering stylish, high-quality products to professionals worldwide. As our business continues to expand, we're looking for a dedicated Digital Growth Specialist to enhance customers’ experience and loyalty.

Location: Remote

Responsibilities:
• Recognize and cater to evolving customer demands, actively supporting and guiding them through their digital purchasing journey.
• Boost customer loyalty and encourage repeat purchases by delivering exceptional after-sale experience through digital channels like social media, instant messaging and email, addressing inquiries from a diverse global audience.
• Resolve customer issues with professionalism and speed, ensuring that resolutions align with both customer expectations and digital growth objectives.
• Support marketing outreach programs to enhance brand visibility across various digital channels.
• Coordinate with production and logistics teams to manage daily orders and maintain operational efficiency in the digital realm.
• Monitor customer feedback on digital platforms, proposing enhancements to products, services, and processes to drive digital growth.
• Manage inbound customer calls effectively, ensuring swift resolution of queries in a focused, interruption-free digital environment.
• Handle other ad hoc tasks that can be completed online as assigned.

Requirements:
• Minimum 3+ years of relevant experience in customer service within a digital environment.
• Bachelor’s Degree preferred.
• Fluent in English (both written and verbal) with strong communication skills.
• Able to work independently and efficiently.
• Customer-centric mindset with a keen attention to detail and a quick learning ability.
• Proficient in Shopify, Gorgias, social media platforms, online marketplaces, and Hubstaff.
• Ability to work 8-9 hours per day (day and night shifts available).
• Please apply with your resume.

If you excel at communication and enjoy providing outstanding customer service in a fast-growing e-commerce environment, we’d love to hear from you!

How to Apply:
If you’re excited to be part of our energetic and ambitious team, please send your full resume, including your available start date and expected salary to Upgrade to see actual info with the subject line "Digital Growth Specialist Application – [Your Name]." We look forward to hearing from you!