Virtual Medical Assistant [BD-KI]

Job Title: Virtual Medical Assistant [BD-KI]
Position type: Part-time
Work hours: Pacific Standard Time (Hours: TBD)
Work days: Monday - Friday
Salary: $5 - $6 per hour depending on experience

About the Company:

We empower individuals to take control of their health by staying active and doing what they love. Our team is dedicated to providing exceptional support in healthcare administration to ensure a seamless experience for both patients and healthcare professionals.

Position Overview:

We are seeking a Virtual Medical Administrative Assistant to provide administrative and customer service support in a healthcare setting. The ideal candidate is highly organized, detail-oriented, and capable of handling multiple tasks efficiently. You will assist in scheduling appointments, managing patient records, processing insurance claims, and supporting telehealth services while maintaining excellent communication with patients and healthcare professionals.

Key Responsibilities:

• Appointment Scheduling & Reminders – Manage patient appointments, send reminders, and coordinate schedules efficiently.
• Patient Records Management – Maintain accurate and confidential patient records using Jayne EHR.
• Claims Processing & Insurance Verification – Assist with billing, insurance claims, and verification procedures.
• Handling Patient Inquiries & Correspondence – Respond to patient questions via email, phone, or text, ensuring prompt and professional communication.
• Coordinating with Healthcare Professionals – Facilitate communication and coordination between doctors, nurses, and other healthcare staff.
• Medical Research & Report Compilation – Gather and organize medical data and research for reports and presentations.
• Document Preparation & Organization – Create reports, spreadsheets, and presentations for healthcare management.
• Managing Telehealth Platforms – Support virtual consultations and ensure telehealth operations run smoothly.
• Social Media Management – Create content, schedule posts, and monitor engagement across social media accounts.
• Email & Text Management – Organize emails, prioritize responses, and send newsletters.
• Billing Support – Assist with invoicing, payment tracking, and financial documentation.
• Customer Service – Provide a high level of support to patients, ensuring their concerns are addressed efficiently.

Basic Qualifications:
• Prior experience in healthcare administration or a related field preferred.
• Proficiency in Jayne EHR or willingness to learn.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Familiarity with telehealth platforms and medical billing processes.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Suite.
• Ability to work independently and manage multiple tasks efficiently

Basic Requirements:

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance or Local Police Clearance background check if requested.
• Must be available for video meetings with your camera on.
• Must have no other clients during required work hours.

Technical Requirements:

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.•

Additional Requirements:
Must submit a short video introduction as part of your application (1-2 mins intro video, provide work experience related to job post)

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