Operations Support

Type of employment: Full time (remote)
Budget: $6 - $10/hour
Shift Schedule: 9:00 AM - 5:00 PM PST

The Operations Support TeaUpgrade to see actual infomber plays a vital role in ensuring smooth customer care and operational efficiency. This position is responsible for managing support emails, processing purchase orders, handling toner requests, and maintaining accurate data in the CRM. The role requires strong attention to detail, organizational skills, and a proactive approach to problem-solving.

About the Employer:
Our client has been in the copier industry since 2007, committed to helping businesses, non-profits, and startups navigate the complexities of acquiring office equipment. With a focus on transparency and customer advocacy, they provide expert guidance on purchasing, leasing, and renting copiers while ensuring clients receive the best financial options. Their mission is to offer intelligent, cost-effective solutions with exceptional service, helping businesses make informed decisions that support their long-term growth.

Company core values:
• One Team, One Mission
• Customer-first approach
• High-quality service and quick response
• Proactive problem-solving
• Attention to detail
• Continuous improvement

Objectives of this role:
• Support operational processes and customer care functions.
• Ensure efficient handling of customer service requests and purchase orders.
• Maintain accurate CRM data and contribute to marketing efforts.
• Assist in toner upsell programs and onboarding new customer sites.

Responsibilities:
• Manage support emails, coordinate service requests with vendors, and update customers on service status.
• Process toner orders, generate purchase orders, and provide tracking updates to customers.
• Handle purchase orders, submit approval requests, create sales orders, and ensure timely fulfillment.
• Track copier equipment status using internal tools and assist customers with troubleshooting when needed.
• Maintain CRM records by updating customer details, addresses, and contact information for reporting and marketing.
• Assist in onboarding new customer locations by uploading and organizing contact information.
• Support operational processes, including data reporting, order processing, and improving workflow efficiency.

Required skills and qualifications:
• Strong organizational and data management skills.
• Experience in administrative support, order processing, or customer service.
• Proficiency in using CRM systems and Excel for data tracking and reporting.
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with strong problem-solving skills.

Preferred skills and qualifications
• Experience in office equipment or copier industry operations.
• Familiarity with order fulfillment processes and CRM management.
• Strong analytical skills for managing reports and process optimization.

TO APPLY

1. Kindly go to this link: Upgrade to see actual info
2. Please note that only shortlisted candidates will be contacted.
3. Anyone who does not follow the instructions above and the ones indicated on the form will not be considered.