Customer Care Specialist

Type of employment: Full -time (Remote)
Budget: $6 to $10/hour
Shift Schedule: 9:00 AM - 5:00 PM PST

The Customer Care Specialist plays a crucial role in providing operational support and ensuring seamless customer interactions. This position requires strong project management, organizational skills, and attention to detail. The role involves handling customer outreach, scheduling, and ordering equipment while coordinating with third-party vendors to manage communications and ensure efficient order fulfillment, all while leveraging automation tools within the CRM system and assisting in preparing customer reviews.

About the Employer:
Our client has been in the copier industry since 2007, committed to helping businesses, non-profits, and startups navigate the complexities of acquiring office equipment. With a focus on transparency and customer advocacy, they provide expert guidance on purchasing, leasing, and renting copiers while ensuring clients receive the best financial options. Their mission is to offer intelligent, cost-effective solutions with exceptional service, helping businesses make informed decisions that support their long-term growth.

Company core values:
• One Team, One Mission
• Customer-first approach
• High-quality service and quick response
• Proactive problem-solving
• Attention to detail
• Continuous improvement

Objectives of this role:
• Ensure smooth and timely handling of customer inquiries and requests
• Maintain accurate data and manage scheduling tasks effectively
• Enhance customer relationships through proactive outreach and communication
• Assist in automating processes within the CRM system to improve efficiency

Responsibilities:
• Customer Support & Issue Resolution – Address customer inquiries, resolve service issues, and manage lease agreements.
• Sales & Documentation Support – Assist with sales paperwork, process orders, and coordinate with vendors.
• Customer Engagement & Retention – Conduct follow-ups, track lease expirations, and maintain client relationships.
• Financial & Invoice Management – Review invoices, resolve discrepancies, and provide cost-saving insights.
• Upselling & Process Optimization – Identify upsell opportunities and support automation within the CRM system (Odoo).

Required skills and qualifications:
• Excellent written and verbal English communication skills.
• Strong project management and organizational abilities.
• Customer service experience (copier, IT, or technology industries preferred).
• Highly detail-oriented and proactive in problem-solving.
• Proficiency in Microsoft Office 365, especially Excel and Outlook.
• Familiarity with CRM systems, preferably Odoo, for tracking and automation.
• Thrives in a dynamic small business environment, confidently taking on diverse roles to support growth and efficiency.
• Experience handling sales orders, invoices, and lease agreements.
• Strong follow-up skills and ability to prioritize tasks effectively.

Preferred skills and qualifications
• Experience in a small business environment where teaUpgrade to see actual infombers take on multiple roles
• Previous experience in setting up process automation within a CRM
• Ability to analyze customer data and provide actionable insights

TO APPLY

1. Kindly go to this link: Upgrade to see actual info
2. Please note that only shortlisted candidates will be contacted.
3. Anyone who does not follow the instructions above and the ones indicated on the form will not be considered.