Refund Resolutions Manager

Key Responsibilities:

Process refund requests accurately and promptly.

Review and assess refund claims to determine their validity.

Communicate with clients via phone, email, or chat to understand their concerns and reasons for requesting refunds.

Negotiate with clients to find resolutions that are satisfactory for both the client and the company, aiming to retain the client and avoid refunds where possible.

Document all client interactions and resolutions in the customer relationship management (CRM) system.

Collaborate with other departments to resolve client issues effectively.

Provide feedback to management on common issues or trends in refund requests to help improve products, services, and processes.

Maintain up-to-date knowledge of company policies, products, and services to provide accurate information to clients.

Prepare and analyze reports on refund activities, including success rates of negotiations and common reasons for refunds.

Qualifications:

A bachelor's degree in business, finance, or a related field is preferred.

Proven experience in customer service, sales, or a similar role.

Strong negotiation and conflict resolution skills.

Excellent verbal and written communication skills.

Ability to work independently and as part of a team.

Proficiency in using CRM software and other relevant tools.

Strong organizational skills and attention to detail.

Ability to handle stressful situations calmly and professionally.

Skills and Competencies:

Customer-focused mindset with a dedication to providing exceptional service.

Analytical thinking and problem-solving abilities.

Patience and empathy when dealing with clients.

Ability to multitask and manage time effectively.

Adaptability and willingness to learn new skills and technologies.

For interested applicants, Kindly fill out this form:

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