Legal Support Specialist - Personal Injury Law Firm

As a Legal Support Specialist, you will play a key role in managing case files and supporting the legal team. You will be responsible for opening claims, ordering police reports, medical records, and bills, and ensuring health insurance is billed when applicable. You will also confirm account balances and update case files accordingly. In this role, you will interact with paralegals and third-party medical providers through email, phone, and online portals to ensure timely and accurate information.

Responsibilities
• Work with 3rd party providers to obtain medical records and bills related to our client’s case and aUpgrade to see actual info.
• Work with county, city, and state organization to obtain police reports, iUpgrade to see actual info reports, and any other documentation related to the aUpgrade to see actual info.
• Set up new files for paralegals, including by not limited to opening claims with insurance companies, sending out letters of representation on behalf of the firm, and enter all information provided by the attorney into our internal system.
• Work with 3rd party providers to confirm client’s account balances and what payments were made.
• Use basic math skills to ensure any payments, adjustments, and balances equal the total cost given by the provider.
• Use any information acquired from 3rd party providers, government agencies and other outside sources to update our internal file and system.
• Communicate with Paralegals to give updates on the case and the status of needed documents.
• Complete timely follow-ups on all requests to providers to ensure documents are received as quickly as possible.
• Any other duty as assigned