Client Onboarding Coordinator

COMPANY DETAILS:
Join our Dynamic Team at Rather Be Properties, a fast-growing, experienced Vacation Rental Management Company where our focus is simple - Deliver a 5-Star Guest Experience while Maximizing Owner Profits. We are located in Southern California, USA, but manage all throughout the USA.


ROLE:
Client Onboarding Coordinator: We are looking for a Full-Time Client Success Coordinator to assist in managing the onboarding process for new properties we launch under Management. In this vital role, you will be the heart of our Onboarding Process, ensuring that our property Owners have a smooth and efficient onboarding process to launch their home as a Vacation Rental!
RESPONSIBILITIES:
- Assist in the administrative paperwork for STR permits for new properties.
- Gather property-related information from the Property Owner and track internally.
- Assist in building the necessary Inventory list required to launch each property.
- Coordinate vendors to assist in the necessary maintenance for a new property before launch.
- Assist in scheduling photoshoots and deep cleans before launching a new property.
- Update the Owners on progress of onboarding on a weekly basis.
- Transfer all data to internal Property Details Tracker for Guest Comms.
- Assist in Building Airbnb Listings during onboarding.
- Create Property-Related Marketing at launch, such as; Guidebook, House manual, welcome signs, cleaning checklist, etc.

REQUIRED SKILLS & QUALIFICATIONS:
- Minimum 1 Year Experience in Managing Airbnb / Vacation Rentals.
- Proficient in Airbnb’s hosting platform.
- Proficient in Google workspace (Gmail, google sheets, google drive, google docs)
- Fluent in English, both writing and speaking. (Must be okay to email, text, and talk over the phone with our Owners)
- Ability to work independently.
- Efficient in Organizing and Executing Daily tasks.
- Must have stable high-speed internet.
- Must have back-up internet/power in the event of Power Outages.
- Streaming Camera for video calls.

RECOMMENDED SKILLS & QUALIFICATIONS:
- Experience with Hostaway PMS.
- Proficient in Slack - Communication Tool.
- Customer Service Phone Experience.
- Listing Optimization on Airbnb & VRBO OTAs.
- Experience ordering inventory on Amazon.
- Proficient in Monday CRM

LOCATION & HOURS:
- Fully Remote Position.
- Maintain a 40-hour work-week spread over 5 days. Overtime available on as-needed basis.
- We are looking to fill positions for the PST (Pacific) time zone.

COMPENSATION & BENEFITS:
- Starting Rate: $5-6/hour ($910-$1,092/month) with annual raises available.
- Monthly performance bonuses available.
- Personal Growth Coaching.
- Fun and engaging company culture.

INTERVIEW NEXT STEPS:

Email your resume to Upgrade to see actual info and include your response to the following two questions;

1. Do you have a backup computer AND solution to backup internet in the event of power outages?
2. What is your favorite part about the Vacation Rental business?

Upon receiving your email, I will reach out to you to schedule a 30 minute zoom call. Please ensure you have a webcam available and operational for your interview. I can’t wait to meet you!