Customer support and data processing specialist

We’re a small, dedicated team committed to delivering outstanding customer experiences. We go above and beyond to make sure our customers feel valued and cared for. If you’re passionate about helping others and have excellent attention to detail, we’d love to hear from you!

Job:
1. Customer Support (Text Only): Provide prompt, friendly, and professional responses to customer inquiries via chat or email. Volume is low, but responses are expected within one minute during working hours)
2. Data Processing Tasks: When not responding to customers, you’ll assist with checking OCR (optical character recognition) outputs for errors. The system will highlight the likely errors, and you will look through a document to verify, and then do data entry.

Requirements
1. Excellent English Communication Skills. Strong written English; polished grammar and friendly tone.
2. Customer-Centric Mindset: Caring, driven, and proactive about resolving issues. Explain top customer issues to the rest of the team.
3. Availability to Work U.S. Hours (Eastern Time)
4. Attention to Detail: Comfortable catching errors in data entry.
5. Reliable Internet Connection & Quiet Workspace: Able to maintain consistent, high-quality communication with the team.

Why Join Us?
Close-Knit Team: You’ll have direct access to decision-makers and supportive colleagues.
Meaningful work: You'll be helping customers with health and wellness
Professional Growth: We care about your learning and growth, and we believe that if you do well, we all do well.
Positive Environment: We value respect, integrity, and a genuine desire to help.