Medical Virtual Assistant - Virtual Assistant

Job Title: Medical Virtual Assistant - Virtual Assistant
Location: Remote
Interviewer: Alison

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is looking for a Medical Virtual Assistant to join our dedicated team. This is a full-time, remote position that will involve a range of administrative and patient support responsibilities, including insurance verification, scheduling, patient record management, and communication. The ideal candidate will have experience with tools such as HelloNote EMR and Google Drive, but our client is willing to train the right person.

About our client:

We are a dynamic physical therapy practice specializing in neurological and pelvic health therapies (Physical Therapy, Occupational Therapy, and Speech Therapy), along with wellness services such as nutrition education, personal training, and group exercise classes. We believe in taking a proactive approach to health and wellness, especially for individuals dealing with neurological issues. Above all, we value positivity, teamwork, and creating a family-oriented atmosphere where both patients and employees can thrive.

Our mission is to help our patients live healthier, longer lives, make meaningful connections, and find joy in their journey toward wellness.

Responsibilities:

Insurance & Billing:
Verify patient insurance coverage and benefits.
Follow up on denied claims and initiate appeals.
Secure insurance authorizations for treatments.
Follow up on unpaid claims and assist with generating billing reports for management.

Patient Scheduling & Appointment Management:
Schedule patient appointments and coordinate telehealth sessions.
Confirm appointments and send appointment reminders.
Manage and update the appointment calendar for therapists.
Handle patient inquiries via phone or email.
Reschedule appointments as needed.

Patient Coordination:
Greet patients and provide directions within the facility.
Coordinate patient referrals from other healthcare providers.
Send personalized communications to patients, including exercise and treatment plans.
Follow up with patients post-session to check on their progress.

Medical Staff Coordination:
Coordinate with medical staff to manage daily schedules and ensure a smooth flow of operations.
Maintain and update patient records within the EMR system.
Ensure patient privacy and confidentiality at all times.

General Administrative Support:
Call MD offices for plans of care, referrals, and other necessary information.
Respond to frequently asked questions (FAQs) from patients.
Handle general patient inquiries and ensure all information is accurately recorded.
Manage referrals and coordinate with other healthcare providers.

Preferred Qualifications:

Experience with Hellonote EMR, Google Drive/Gmail, Google Meets, Square, Availity, Inovolan clearinghouse, UHC provider portal, Cohere Health portal, Band app, and Upgrade to see actual info is preferred, but not required.
Strong organizational skills with the ability to multitask effectively.
Excellent communication skills, both written and verbal.
Detail-oriented with the ability to maintain confidentiality and handle sensitive information.
Previous experience in a medical administrative role, especially in physical therapy or healthcare, is a plus.
A positive attitude and ability to work well in a team-oriented environment.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a rehab team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!