Amazon Specialist

JOB DESCRIPTION:

We are looking for an experienced Amazon Specialist to join our offshore team. Our ideal candidate will be able to evaluate and solve almost ANY Amazon Seller Central and Vendor Central problem from store health, account health, and especially listing issues.

RESPONSIBILITIES:

- Manage Amazon Listings using flat file/Add a product feature
- Perform daily store audits on product listings and storefronts
- Manage Amazon storefronts by updating with new product and seasonal changes as requested
- Upload Enhanced Brand Content (EBC) and Variation listings
- Manage Amazon Seller Support and Vendor Support case log
- Call Amazon and talk to them to resolve problems as they arise
- Manage Suppressed listings
- Write Plan of Action (POA) and respond to Account Health Appeals
- Resolve Performance issues - Identify product, service, compliance, andon cords, and marketplace issues, and resolve them accordingly
- Fix Stranded and Suppressed Inventory
- You must have in-depth knowledge of different Amazon reports pertaining to listing health

SKILLS required:

- ALL AROUND EXPERT with the creation, uploading, editing, and troubleshooting of product listings on the Amazon Seller Central and Vendor Central platforms
- MINIMUM 3+ years experience on Amazon Seller Central and Vendor Central
- MUST HAVE experience with flat files to create, set up, edit, troubleshoot Amazon listings
- MUST HAVE experience demonstrated experience writing and submitting Plan of Action(s) (POA) or Appeals on Account Health
- MUST HAVE written/verbal experience with Amazon Seller Support and Vendor Support to investigate issues, create and manage cases, and/or actively resolve issues with escalation or documentation submission
- MUST HAVE high attention to detail and be obsessive about resolving listing and/or account issues
- Ability to evaluate, seek out information, and proactively problem solve without guidance
- Strong experience with Microsoft Excel, with additional experience using Word, PowerPoint and Outlook
- Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

PLEASE NOTE:
Work hours will be in Central Standard Time (9am-5pm CST)