Customer & Technical Support Representative – E-Bikes

Are you passionate about e-bikes and have experience in customer and technical support? We’re looking for a Customer & Technical Support Representative to join our team!

Responsibilities:
Manage inbound and outbound calls, live chats, and social media messages (IG & FB).
Handle customer inquiries related to orders, shipping, product troubleshooting, and warranty claims.
Provide after-sales support, including warranty and replacement processes.
Use Zendesk to track and resolve customer issues efficiently.
Assist customers with technical troubleshooting, including pedal assist functionality, battery issues, and error codes.
Work with the warehouse and logistics team to ensure timely order fulfillment and replacements.
Maintain a high level of professionalism and customer satisfaction.

Requirements:
At least 1 year of experience in e-commerce customer support.
Experience with Zendesk or similar ticketing systems.
Strong communication skills for handling phone, email, and chat support.
Basic technical knowledge of e-bikes (or willingness to learn).
Ability to multitask and work in a fast-paced environment.
Experience handling warranty claims and after-sales support is a plus.

Why Join Us?
Work remotely with a dynamic and growing team.
Opportunity to gain expertise in the e-bike industry.
Supportive work environment with growth opportunities.
If you're ready to take on this role, send an email to Upgrade to see actual info ????????