Customer Support VA

Dear,

We run an eCommerce dropshipping business in Australia.

We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.

So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step. Please apply with the word strawberry to introduce yourself.

Must Have Knowledge of These Platforms:
Zoho mail
Shopify (eCommerce platform)
Upgrade to see actual info (pre) (communication channel)
DeepL (for translation)
Dropshipping experience is a must!

Responsibilities:
Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner (within 12 hours).
Demonstrate a high level of professionalism at all times.

We Will Provide You With:
Video training
Standard Operating Procedures (SOPs) to follow
Access to the Lead Customer Support to answer all your questions

Applicant Needs To:
Speak fluent English both written and verbally
Have at least 2 years of experience in Customer Support
Be available for weekly team calls
Be organized, motivated, and willing to learn and grow
Be available for a minimum of 40 hours per week (starting part-time with a two-week trial, then full-time)
Not currently working full-time elsewhere
Ideally, you'll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues.

Required Skills:
Strong Communication Skills – Ability to write clear, professional, and friendly responses.
Problem-Solving Skills – Quickly identify issues and provide effective solutions.
Attention to Detail – Ensure all responses are accurate and consistent.
Please respond by telling me what similar experience you have had before and tell me why you think you are a good fit for this job!

I look forward to your proposal.

Thank you.
Jestin