E-Commerce Business Operations & Supply Chain Manager

Are you a hands-on operations leader with a passion for driving efficiency, optimizing processes, and scaling eCommerce businesses?
Do you excel at leading teams, improving workflows, and managing key operational functions that ensure smooth business operations?

Do you have 5+ years of experience in:
-People hiring, development & management
-E-Commerce operations & process improvement, including:
• Customer/tech support
• Order fulfillment & return processing
• Inventory management
• Marketplace health management
• Listing management

If your answers to the above are YES, then read on.

**Who We Are**
Join our winning team at Juice My Ride, a rapidly growing international eCommerce brand specializing in battery chargers for exotic and sports cars. We help car owners extend battery life and protect their vehicle’s electronics with best-in-class chargers and seamless customer experiences.

We sell through our website, 17 Amazon marketplaces, and 4 eBay marketplaces while fulfilling orders from 5 global warehouses. More info can be found on our website.

Join our winning team at Juice My Ride, a rapidly growing, international, leading brand for battery chargers for all exotic and sports cars. We help exotic car owners with the best value charger to increase their battery life & protect their car’s electronics with complete peace of mind. We provide the easiest decision-making & purchasing process thanks to our ‘FormulaForSuccess’ Customer Journey. 
We sell through our website, 16 marketplaces on Amazon and 4 on eBay.
We are a remote US brand with fulfillment from the US, Canada, UK, Poland & Australia.
More info can be found on our website.

We foster an environment of clarity, alignment, ownership, growth mindset, and autonomy—attracting and retaining top talent by ensuring that our core values of teamwork, business intelligence, mastery, constant improvement, and results-driven execution are embedded in everything we do.

However, our operations department is currently understaffed with a team of 2, with a lack of leadership, organization & prioritization, and many competing priorities.

As our eCommerce Operations Manager, your mission is to lead, systematize, and optimize our entire eCommerce operations department—ensuring alignment, efficiency, and profitability.

**TOP Responsibilities**
PEOPLE MANAGEMENT & DEVELOPMENT
• Onboard, train, and lead a high-performing operations team, ensuring the right people are in the right roles.
• Establish clear KPIs and accountability structures for both team and individual performance.
• Implement structured performance management, including coaching, evaluations, and growth plans for teaUpgrade to see actual infombers.

CUSTOMER JOURNEY & ESCALATIONS MANAGEMENT
• Design and map out the ideal customer journey across all customer touchpoints.
• Oversee customer support operations (onboard & optimize Gorgias helpdesk, phone/email/chat systems) to ensure a seamless experience.
• Manage customer/vendor/marketplace escalations, handling complex cases that require strategic problem-solving.

MARKETPLACE PERFORMANCE & LISTING MANAGEMENT
• Monitor and maintain Amazon/eBay marketplace health metrics, ensuring we never drop below performance standards.
• Oversee listing management for Shopify, Amazon, and eBay, ensuring accurate product information and optimized conversion rates.

INVENTORY & SUPPLY CHAIN MANAGEMENT
• Develop and oversee inventory management processes, ensuring optimal stock levels, demand forecasting, and supply chain efficiency.
• Work with fulfillment centers, suppliers and vendors across the world to streamline logistics and minimize delays.

PROCESS OPTIMIZATION & AUTOMATION
• Systematically identify, document, and optimize all key eCommerce processes.
• Implement automation tools and process improvements that reduce manual effort and improve efficiency.
• Work closely with the Process Improvement Manager to introduce scalable workflows.

**THE OPPORTUNITY**
• Master strategic business planning, data-driven decision-making, and business growth & development in a fast-scaling eCommerce environment.
• Work with top industry experts, consultants, and specialists providing specialized insights.
• Gain free access to the best available online courses, personal development programs, and tools to support your continuous learning and professional growth.
• Grow with the company: define your career trajectory with the CEO and align it with the company’s long-term vision.
• Performance-based compensation will be introduced within the first 6 months, allowing you to increase your pay in direct proportion to your growing contribution.

This is a full-time, fully remote position with 40 hours a week (Mon-Fri) working hours, working US EST business hours.
The compensation is Php 100,000 - Php 150,000 per month, depending on experience.

**WHO WE’RE LOOKING FOR**
We are seeking a detail-oriented, process-driven leader who takes FULL ownership of outcomes, helping free the CEO to focus on vision and growth. A resourceful, proactive, and intelligent leader who is an execution master where no task is too small, while constantly improving the job itself.

Your most important asset is a no-excuses attitude towards completing projects effectively and efficiently, combined with a passion for personal growth and optimizing business operations. Your ability to research answers, solve problems, and add value proactively will make you an ideal candidate.

This role is NOT for you if:
• You don’t have at least 5 years of experience in operations management.
• You are not comfortable working during US Eastern Time Zone business hours (9-6).
• You have other jobs, businesses, or side projects you intend to keep.
• You have not held a job for at least 2 consecutive years in the last 5 years (verified by references).
• You’re not comfortable with time tracking and performance monitoring.

**How to Apply**
Please respond to this ad using the word ninja in the subject line or in the body of the message, and answer the following questions:
1. List the roles and number of teaUpgrade to see actual infombers you have directly managed in an operations team. Include job titles, reporting structure, and whether they were full-time, part-time, or outsourced.
2. How many years of experience do you have managing eCommerce operations? Provide details of relevant roles, including:
• Job title, responsibilities, and how long you held the role
• The eCommerce platforms and business models you worked with (Amazon, Shopify, eBay, etc.)
• Key achievements that make you the best fit for this role
3. List three key operational KPIs you have tracked in an eCommerce business. Include the KPI name, how you measured it, and the target benchmarks you maintained.
4. What fulfillment models have you worked with (FBA, FBM, 3PL, in-house)? Describe your role in inventory forecasting and order fulfillment management.
5. Have you implemented or managed a customer support system? If so, specify the helpdesk software used, the types of escalations handled, and how you improved resolution times.
6. How would you rate your English writing and speaking skills on a scale of 1-10?
7. What is your expected compensation, and why?

**IMPORTANT INSTRUCTIONS**
Please ensure that your responses are written in your own words, as using AI to generate or enhance your answers will prevent us from considering your application. We want to accurately assess your communication style and suitability for the role.

Keywords:
OPS manager, Brand manager, Operation manager, Operations manager, Store manager, Director of operations, COO, Private label, E-commerce manager, Ecomm manager, Ecom manager, Head of operations, EOS integrator, Operations director, VP of operations, Senior operations manager, Operations executive, Business operations leader, Private label manager, Amazon private label specialist, Online brand manager, Digital commerce manager, Marketplace manager, Multi-channel e-commerce manager, Supply chain manager, Logistics manager, Fulfillment manager, Inventory manager, Demand planning manager, Customer experience manager, CX manager, Customer success manager, Customer support operations manager, Business integrator, Scaling expert, Process improvement specialist, Business operations specialist, Amazon operations manager, Marketplace operations manager, Amazon store manager, Amazon seller central manager, Retail operations manager, DTC operations manager, Shopify operations manager, Growth operations manager, Business growth strategist, Revenue operations manager, Optimization specialist, E-commerce fulfillment manager, Order fulfillment manager, Logistics & fulfillment manager